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Customer Service Representative LL Tech Solutions Pvt Ltd

1.0 - 5.0 years

0 - 0 Lacs

bangalore

On-site

Job Title: Customer Support Executive Location: Bangalore, Karnataka Employment Type: Full-time (Open to Rotational Shifts) Handle customer inquiries via phone, email, and chat to resolve issues promptly and ensure high satisfaction levels. Document interactions in CRM systems, meet SLAs, and escalate complex cases to relevant teams. Collaborate on process improvements and provide product guidance. Key Responsibilities Manage inbound/outbound support for 50-100 queries daily. Track metrics like resolution time and CSAT scores. Upsell services and conduct basic troubleshooting. Qualifications and Skills Bachelor's degree or equivalent; 1-3 years in customer support preferred. Fluent in Englis...

Posted 9 hours ago

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