Senior Executive - Human Resources

About Firstsource :

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

About the Role :

The People and Culture Administrator contributes to the effective functioning of CAANZ and its operations by taking accountability for generalist P&C activities and coordinating day-to-day P&C processes. The P&aC Administrator will enable and support people-related initiatives by:

• Delivering timely, accurate and high-quality administrative outputs.
• Ensuring a smooth employee experience across onboarding, changes, and exits.
• Supporting cultural, performance and organisational development programs through data and process coordination.

Administrative and Operational Support

• Provide strong day-to-day administrative support to the P&C Manager and Advisors.
• Deliver transactional P&C services such as drafting employment contracts, variations, flexibility agreements, and exit letters.
• Manage inbox triage and provide timely, first-level HR advice aligned to internal policies

Employee Lifecycle Coordination

• Prepare and issue employment documentation (contracts, letters, etc.).
• Coordinate pre-employment checks and onboarding system setup (e.g., Dayforce).
• Track and report on probation periods, visa expiries, and contract end dates.
• Maintain accurate personnel files and support system deactivation at exit.

HR Advice and Support

• Respond to first-level queries from employees and leaders via the P&C inbox.
• Provide information on employment conditions, leave, and flexibility arrangements.
• Escalate more complex queries to the relevant P&C Advisor or Manager.
• Support reasonable adjustment coordination and maintain related records.
• Keep organisation charts up to date in coordination with the P&C team.

Human Capital System (HCM) Administration

• Update and maintain employee data in Dayforce and other systems (e.g., Culture Amp, NOVA).
• Action HRIS workflows relating to onboarding, exits, and changes.
• Generate standard reports and support maintenance of the People on the Move (POTM) list.

Documentation and Compliance

• Draft internal HR documents including variations, transfers, and terminations.
• Support correct application of relevant industrial instruments and employment law (AU/NZ).
• Ensure right-to-work checks and work rights compliance are maintained.
• Maintain confidentiality and data integrity in all employee records.

Projects and Continuous Improvement

• Contribute to template improvements and process documentation.
• Support ad-hoc projects or reporting requests as delegated by the P&C Manager.

Key Success Indicators

• Timely and accurate completion of employment documentation and lifecycle activities.
• High service quality and responsiveness across P&C inbox management.
• Compliant and up-to-date HR system records and personnel files.
• Positive team and stakeholder feedback on administrative support.
• Proactive problem-solving and process improvement suggestions.

You will be successful if you:

• Are committed to supporting a high-performing People & Culture function and contributing to a values-led team culture.
• Demonstrate strong verbal and written communication skills with a professional, clear, and service-oriented style.
• Confidently interpret and apply HR policies, procedures, industrial instruments, and legislation (AU/NZ).
• Are a self-driven individual who takes ownership of tasks, meets deadlines, and works effectively with minimal supervision.
• Excel in planning and prioritising competing demands while maintaining accuracy and attention to detail.
• Identify inefficiencies and proactively suggest improvements to processes, templates, or systems.
• Operate with maturity, sound judgment, and a high level of confidentiality in all interactions.
• Thrive in a fast-paced, agile, and virtual environment across multiple time zones.
• Collaborate effectively across departments, functions, and geographical boundaries.
• Demonstrate initiative, adaptability, and the ability to coordinate HR activities independently.
• Maintain excellent organisational skills and a structured, outcomes-focused approach to work.
• Are proficient in Microsoft Office applications including Word, Excel, Outlook, PowerPoint and Visio.

Technical skills and experience

Essential

• 2-5 years’ experience in a generalist HR or HR administrative role.
• Strong verbal and written English communication skills (essential for inbox triage and stakeholder interaction).
• Foundational knowledge of Australian and/or New Zealand employment law.
• Experience using HRIS systems (e.g., Dayforce), including workflows and data maintenance.
• Strong organisational skills and the ability to meet deadlines consistently.
• High accuracy and attention to detail in documentation and data entry.
• Demonstrated ability to manage confidential information securely.
• Confident and professional communicator with a service-oriented mindset.
• Proficient in Microsoft Office (Word, Excel, Outlook; Visio and PowerPoint desirable).

Desired

• Awareness of employee and industrial relations practices.
• Understanding of WHS and Workers’ Compensation frameworks.
• Exposure to generalist HR, recruitment, or payroll functions in an outsourced or shared services model.

Qualification

• Tertiary qualifications in Human Resources (or working towards).