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NLB Services
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Senior Customer Service Representative/Sr. Analyst

Senior Customer Service Representative/Sr. Analyst

NLB Services

1 - 5 years

3 - 6 Lacs

noida

Posted:3 weeks ago| Platform:

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Skills Required

international voice process blended process fluent english csr problem solving voice process voice support email process chat process us process communication skills customer support spoken english cse bpo voice rotational shifts international bpo uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Should be able to solve customer queries on call and chat.
Candidate expected interactions are within Candidate team and direct supervisor
Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work
Candidate will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required
Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work

-Excellent communication skills required

- International voice experience mandatory

- Rotational shifts with 2 week offs

- Both ways cab facilities under 25km radius from the site

-Location would be Gurugram 59

-Immediate joiners only

-All the rounds would be virtual

-Salary upto 5.5 LPA + benefits+ other variables+meal

Interested candidate can share his\her CV on +91 8368237051 & mansi.varma@nlbtech.in

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