Job
Description
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Senior Community Executive Role Summary: We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for the assigned property/facility, and support the Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budgets accuracy. Customer Service is a key part of this role to ensure our business’s customers receive outstanding support and all their needs are met. What the job involves: Leadership Manage and coach the team Develop and sustain a high-quality well well-motivated team Ensure high staff morale, trust, and work ethics Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team Mentor and enable the Training & Development of team members Client/Stakeholder Management Proactively engage stakeholders to ensure that on-site clients’ expectations are exceeded Build and develop exceptional client/stakeholder relationships across multiple levels of the organisation On-site key point of contact for Facilities and Customer Service in the client’s premises Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices Contracts Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver the best value to the client Finance Management / Cost Control / Profitability Ensure financial processes are followed at all times Health & Safety Management Ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program, including audits, is implemented and maintained Ensure disaster recovery and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct Achieve Key Performance Indicators and Service Level Agreement To apply, you must be able to demonstrate the following skills and experience: Ideal Experience Passion for quality – has an eye for detail to ensure the best delivery of services Experience in facilities management, building, business, or other related fields. Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills. Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems Demonstrated experience with continuous improvement initiatives (highly desirable) Knowledge of vendor management for specialized services Proven capacity to understand and interpret commercial contracts Budget management and financial analysis skills Other Personal Characteristics Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener Self-motivated; confident & energetic Ability to effectively deal with stressful situations Flexible – able to adapt to rapidly changing situations Strongly goal-oriented – able to focus on meeting all performance targets Is a team player – able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour a passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
