Senior Community Executive

Job Description

Role Summary: We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for the assigned property/facility, and support the Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budgets accuracy. Customer Service is a key part of this role to ensure our businesss customers receive outstanding support and all their needs are met. What the job involves: Leadership Manage and coach the team Develop and sustain a high-quality well well-motivated team Ensure high staff morale, trust, and work ethics Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team Mentor and enable the Training & Development of team members Client/Stakeholder Management Proactively engage stakeholders to ensure that on-site clients expectations are exceeded Build and develop exceptional client/stakeholder relationships across multiple levels of the organisation On-site key point of contact for Facilities and Customer Service in the clients premises Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices Contracts Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver the best value to the client Finance Management / Cost Control / Profitability Ensure financial processes are followed at all times Health & Safety Management Ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program, including audits, is implemented and maintained Ensure disaster recovery and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement