Senior Community Executive

Role Summary:

We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for the assigned property/facility, and support the Operations Manager by being the on-site key point of contact for key stakeholders and/or client.

The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budgets accuracy. Customer Service is a key part of this role to ensure our businesss customers receive outstanding support and all their needs are met.

What the job involves:

• Leadership

• Manage and coach the team
• Develop and sustain a high-quality well well-motivated team
• Ensure high staff morale, trust, and work ethics
• Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team
• Mentor and enable the Training & Development of team members
• Client/Stakeholder Management
• Proactively engage stakeholders to ensure that on-site clients expectations are exceeded
• Build and develop exceptional client/stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities and Customer Service in the clients premises

• Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices

• Contracts Management

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs
• Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed
• Ensure contracts are continually assessed to deliver the best value to the client

• Finance Management / Cost Control / Profitability

• Ensure financial processes are followed at all times

• Health & Safety Management

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

• Site Operations Management

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• 24/7 emergency call support and site attendance is required

• Risk Management

• Ensure a property risk management program, including audits, is implemented and maintained
• Ensure disaster recovery and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct

• Achieve Key Performance Indicators and Service Level Agreement