11 Cem Jobs

Role & responsibilities Assures adherence to corporate policies and project delivery procedures. Reviews and ensures a high level of quality and service are maintained by meeting or exceeding commitments. Initiates, develops and enforces standards and procedures in support of improved service. Mandatory Domain Experience: Digital Customer Service / Operations with minimum 15+ years of experience Roles / Responsibilities Service Management, Tracking & Execution Responsible for End-to-End Service Delivery for the portfolio Devise corrective and preventive actions for any service level breaches, near misses, and customer escalations Manage defined processes and risks with respect to organization and customer Coordinate with onsite ad offshore teams as necessary during project delivery Prepare process excellence and resolving all customer requests, issues/ escalations in a timely manner Knowledge Management: Drive performance management process (goal setting/appraisals and promotions) for the project Manage conflicts within the team and organize team building exercises. Enable periodic skill assessment of associates and subsequent adherence to learning plans Responsible for forecasting and managing staffing requirements for the project Contribution to Org Initiatives Adopt and implement organization initiatives like Digital Transformation, on textual Master Adopt and replicate the best practices from other engagements in the organization Business Development and Customer Relationship: Participate in Customer review/ governance meetings to discuss on Service performance, project issues and improvement opportunities Participate in internal and external audits and track action items to closure Responsible for billing and invoicing for the project being manage. Contact Person: Hemalatha Email ID: hemalatha@gojobs.biz

As a research scientist at AryaXAI, you will have the unique opportunity to be part of a team that is revolutionizing the field of AI. Our mission is to develop explainable, safe, and scalable AI systems that empower researchers, engineers, and organizations while ensuring transparency and safety. Our team at AryaXAI is driven by a shared passion for innovation, collaboration, and excellence. In our flat organizational structure, everyone actively contributes to our mission, embodying values of curiosity, initiative, and outstanding performance. In this role, you will tackle advanced challenges in ML explainability, safety, and alignment. You will have the flexibility to specialize in various ML/DL areas that address these challenges, and develop new techniques around ML Observability & Alignment. Collaborating with MLEs and SDEs, you will lead the rollout of features and ensure their quality and stability. Additionally, you will be responsible for creating and maintaining technical and product documentation. To excel in this position, you should have a strong academic background in machine learning and deep learning concepts. Hands-on experience with frameworks like Tensorflow and Pytorch is essential. An enthusiasm for working on diverse DL problems involving different data sets (textual, tabular, categorical, images) is crucial. Proficiency in deploying code in cloud/on-premise environments, along with solid knowledge of MLOps and productionizing ML models, is required. Moreover, prior experience in ML explainability methods such as LRP, SHAPE, LIME, IG, CEM, and at least 2 years of hands-on experience in Deep Learning or Machine Learning are preferred. Hands-on experience in implementing techniques like Transformer models, GANs, and other deep learning models will be beneficial for this role.,

Are you passionate about pioneering electrical design solutions in mission-critical environments A leading global provider in digital infrastructure is seeking a seasoned Electrical Design Consultant to join their growing team in Navi Mumbai. This is a permanent, full-time onsite role ideal for professionals with a strong background in electrical engineering, energy optimization, and data center infrastructure. Responsibilities: Assess and optimize existing electrical systems to improve efficiency, reliability, and cost-effectiveness. Introduce and integrate advanced technologies and design practices for upcoming projects. Define new electrical design standards in alignment with global best practices. Oversee end-to-end design projects, ensuring timely execution within budget. Collaborate closely with internal teams, suppliers, and contractors to align on objectives. Drive continual improvement by tracking and refining project performance. Mentor engineering teams and provide technical direction on complex design challenges. Conduct workshops and training sessions to uplift internal capabilities. Stay informed of evolving industry trends, tools, and compliance requirements. Embed sustainable practices in system designs. Ensure adherence to local and international electrical codes and regulations. Support audits and drive regulatory compliance. Qualifications: Bachelors or Masters degree in Electrical Engineering. Over 15 years of experience in energy engineering or energy management, preferably in critical facilities like data centers. Strong command of AutoCAD; Revit experience is a plus. CEM, LEED AP, or equivalent certifications highly desirable. Licensed Professional Engineer preferred. Advanced knowledge of electrical standards and industry benchmarks. Strong communication, leadership, and analytical skills. You'll be at the forefront of shaping the electrical backbone of next-gen data centers, driving innovation, sustainability, and excellence with a globally respected team. Send your CV to mohit.j@rpint.com. Referrals are always welcome!,

Designation : Product Manager Location : CHENNAI Role : Full time Experience : At least 2-5 Years of experience in Pharma Marketing Industry : Pharmaceutical Company Portfolio : DIABETO Education Qualification : Bachelor of Pharmacy (B. Pharma) degree and a Master of Business Administration (MBA) in Marketing Skills required: Brand management skills throughout the life cycle of the brands Good communication skills (oral & written) Ability to analyze data and take insights. Scientific knowledge Leadership skills Good interpersonal skills Ability to unlearn & re-learn. Presentation skills New product launch experience. Job Responsibilities : Develop and implement effective marketing strategies and brand communication plans for assigned brands Collaborate with the sales team to ensure the successful implementation of marketing strategies Plan and execute both strategic and tactical campaigns and activities Monitor and track promotional investments to maximize return on investment Coordinate with other departments to ensure seamless marketing operations and successful achievement of results-oriented tasks Provide field colleagues with promotional support, medical advice, and strategic ideas Organize and participate in various review meetings with field colleagues and head office Work closely with senior sales managers to monitor the progress of assigned brands Identify and launch new products in accordance with company strategies Prepare annual brand and therapy plans on time Conduct market research activities using both external and internal data to identify market opportunities Develop and manage customer relationships, including Key Opinion Leader (KOL) and Key Business Influencer (KBI) management in collaboration with the Customer Relationship Management (CRM) and Sales teams Support participation in national and state conferences and Continuing Medical Education (CME) programs with innovative ideas, participation, execution, and implementation Plan and actively participate in sales review meetings and strategy meetings Ensure optimal utilization of promotional expenses within assigned budgets Conduct fieldwork/on-the-job training with the sales team to improve performance and achieve business goals.

Designation : Product Manager Location : CHENNAI Role : Full time Experience : At least 2-5 Years of experience in Pharma Marketing Industry : Pharmaceutical Company Portfolio : NEPHROLOGY Education Qualification : Bachelor of Pharmacy (B. Pharma) degree and a Master of Business Administration (MBA) in Marketing Skills required: Brand management skills throughout the life cycle of the brands Good communication skills (oral & written) Ability to analyze data and take insights. Scientific knowledge Leadership skills Good interpersonal skills Ability to unlearn & re-learn. Presentation skills New product launch experience. Job Responsibilities : Develop and implement effective marketing strategies and brand communication plans for assigned brands Collaborate with the sales team to ensure the successful implementation of marketing strategies Plan and execute both strategic and tactical campaigns and activities Monitor and track promotional investments to maximize return on investment Coordinate with other departments to ensure seamless marketing operations and successful achievement of results-oriented tasks Provide field colleagues with promotional support, medical advice, and strategic ideas Organize and participate in various review meetings with field colleagues and head office Work closely with senior sales managers to monitor the progress of assigned brands Identify and launch new products in accordance with company strategies Prepare annual brand and therapy plans on time Conduct market research activities using both external and internal data to identify market opportunities Develop and manage customer relationships, including Key Opinion Leader (KOL) and Key Business Influencer (KBI) management in collaboration with the Customer Relationship Management (CRM) and Sales teams Support participation in national and state conferences and Continuing Medical Education (CME) programs with innovative ideas, participation, execution, and implementation Plan and actively participate in sales review meetings and strategy meetings Ensure optimal utilization of promotional expenses within assigned budgets Conduct fieldwork/on-the-job training with the sales team to improve performance and achieve business goals.

As a research scientist at AryaXAI, you will be part of a team that is revolutionizing the field of AI with a focus on building explainable, safe, and aligned systems at scale. Our mission is to empower researchers, engineers, and organizations to leverage AI effectively while prioritizing transparency and safety. Our team is driven by a shared passion for innovation, collaboration, and excellence. In our flat organizational structure, everyone contributes actively to our mission, valuing curiosity, initiative, and outstanding performance. In this role, you will tackle advanced challenges in ML explainability, safety, and alignment. You will have the flexibility to specialize in specific areas within ML/DL and address various problem types related to these challenges. Additionally, you will be involved in creating new techniques around ML Observability & Alignment, collaborating with MLEs and SDEs to implement features, ensuring their quality and stability, and managing technical and product documentation. To excel in this position, you should have a solid academic foundation in machine learning and deep learning concepts. Hands-on experience with deep learning frameworks like Tensorflow and PyTorch is essential. You should enjoy working on diverse DL problems that involve different types of training datasets such as textual, tabular, categorical, and images. Proficiency in deploying code in cloud/on-premise environments, strong fundamentals in MLOps, and prior experience with ML explainability methods like LRP, SHAPE, LIME, IG, CEM are required. Ideally, you should have at least 2 years of hands-on experience in Deep Learning or Machine Learning, along with practical experience in implementing techniques such as Transformer models, GANs, and other deep learning paradigms. Join us at AryaXAI where startup culture meets research innovation, driving speed and reliability in AI technologies.,

Hiring for Lead Delivery for Credit operations – Collections, O2C lifecycle , Cash apps. Minimum 10 year in International BPO Should be Graduate and PG Rotational Shift Should be ready to travel for presentations. Call/Whatsapp-9911988551

Role Summary: We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for the assigned property/facility, and support the Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budgets accuracy. Customer Service is a key part of this role to ensure our businesss customers receive outstanding support and all their needs are met. What the job involves: Leadership Manage and coach the team Develop and sustain a high-quality well well-motivated team Ensure high staff morale, trust, and work ethics Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team Mentor and enable the Training & Development of team members Client/Stakeholder Management Proactively engage stakeholders to ensure that on-site clients expectations are exceeded Build and develop exceptional client/stakeholder relationships across multiple levels of the organisation On-site key point of contact for Facilities and Customer Service in the clients premises Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices Contracts Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver the best value to the client Finance Management / Cost Control / Profitability Ensure financial processes are followed at all times Health & Safety Management Ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program, including audits, is implemented and maintained Ensure disaster recovery and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement

Job Summary Supporting the Facility Manager in overseeing daily site services. Communication with vendors and accelerating issues as necessary. Ensuring a safe, clean, and comfortable work environment. Key Roles and Responsibilities The key focus for this role will be to create a single and visual point of contact for Verizon visitors and employees and to act as the primary interface between the internal operations of Verizon and its clients. Providing services to the highest possible standards as well as representing the Verizon and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives. In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all Verizon employees and visitors Proactive communicator with all key influencers within JLL and Verizon Liaising with the team and other key stakeholders. Provide written reports and quality data as required Support the operational 1FM Workplace Experience Survey NPS Own your operational space to ensure a fantastic Service Journey for customers within your location Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or Verizon risk. Ensuring full statutory and operational compliance is achieved in line with contract KPIs. Ensure compliance with JLL and Verizon H&S processes and procedures, including internal and external audits. Actively participate and contribute to all team and management meetings. To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. To regularly monitor customer feedback and produce an appropriate action plan based on the results. To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. To ensure that you deliver what you promise to the customer, client and team. To ensure that all agreed service objectives are met in line with client expectations. To be aware of changing needs of customers and adjust the service accordingly in line with global standards To ensure that all agreed service objectives are met in line with client expectations. To provide an excellent standard of client service Support admin and financial support as and when required Any other duties required as part of the role as and when requested Person Specifications You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers High attention to detail Flexible and proactive Ability to react quickly and decisively when faced with a problem or issue Team player, 3 years experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment Able to work off their own initiative and with minimal direction Strong team player with a commitment to support their colleagues Exceptionally organised and skilled in multi-tasking Computer Literate good understanding and working knowledge of office software. Communication good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions. Proven track record of achievement An ability to understand problems, its impact and provide resolutions in a timely manner Feel empowered to take action and resolve issues quickly and thoughtfully Excellent time management and organisational skills Ability to work under pressure and to tight deadlines

Urgent Hiring for CEM Transformation (Customer Experience Management) 15+ Yrs with at least 7 years+ in contact center CX solutions & Exp in working with global clients in CX Operations and Pre Sales/ Solution Call @ WhatsApp- Shubhani - 8595849767

10 to 15 Years with at least 8 to 9 years in managing contact centers, customer Life cycle journey; leading transformation solutions across Customer touch points Qualification Post-Graduate (Management preferred) Requirements Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting) Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios