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15.0 - 24.0 years
40 - 65 Lacs
Kolkata, Gurugram, Bengaluru
Work from Office
Urgent Hiring for CEM Transformation (Customer Experience Management) 15+ Yrs with at least 7 years+ in contact center CX solutions & Exp in working with global clients in CX Operations and Pre Sales/ Solution Call @ WhatsApp- Shubhani - 8595849767
Posted 1 week ago
15.0 - 24.0 years
25 - 35 Lacs
Gurugram, Bengaluru, Mumbai (All Areas)
Work from Office
10 to 15 Years with at least 8 to 9 years in managing contact centers, customer Life cycle journey; leading transformation solutions across Customer touch points Qualification Post-Graduate (Management preferred) Requirements Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting) Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios
Posted 3 weeks ago
3 - 8 years
10 - 20 Lacs
Navi Mumbai, Mumbai, Mumbai (All Areas)
Hybrid
Role & responsibilities Strong understanding of capital market products and derivatives across asset classes Good knowledge and experience in CCR domain areas such as PFE, EE, EEE, EPE and EEPE computation methodologies, ECL computation Good understanding of the Basel norms and its impact on Banks Experience working in Capital and RWA computations. Ability to operate in both agile and waterfall style project methodologies and understand deliverables required for each methodology. Attention to detail and high-quality standards of documentation, processes, and control environment. Experience in the full E2E systems delivery lifecycle (SDLC) / Agile framework. Detailed knowledge of all Microsoft Office products, i.e. Word, Excel, Power Point, Project, and Visio Proficiency in data analysis, virtualization, and BI solutions SQL, Python, Dremio, PowerBI, Alteryx, Tableau etc. Preferred candidate profile Perks and benefits
Posted 2 months ago
4 - 7 years
4 - 7 Lacs
Chennai
Work from Office
Designation : Sr.Product Manager / Product Manager/ Marketing Manager Location : CHENNAI Role : Full time Experience : At least 4-7 Years of experience in Pharma Marketing Industry : Pharmaceutical Company Portfolio : GASTRO/ VIBRANT/ GP Education Qualification : Bachelor of Pharmacy (B. Pharma) degree and a Master of Business Administration (MBA) in Marketing Skills required: Brand management skills throughout the life cycle of the brands Good communication skills (oral & written) Ability to analyze data and take insights. Scientific knowledge Leadership skills Good interpersonal skills Ability to unlearn & re-learn. Presentation skills New product launch experience. Job Responsibilities : Develop and implement effective marketing strategies and brand communication plans for assigned brands Collaborate with the sales team to ensure the successful implementation of marketing strategies Plan and execute both strategic and tactical campaigns and activities Monitor and track promotional investments to maximize return on investment Coordinate with other departments to ensure seamless marketing operations and successful achievement of results-oriented tasks Provide field colleagues with promotional support, medical advice, and strategic ideas Organize and participate in various review meetings with field colleagues and head office Work closely with senior sales managers to monitor the progress of assigned brands Identify and launch new products in accordance with company strategies Prepare annual brand and therapy plans on time Conduct market research activities using both external and internal data to identify market opportunities Develop and manage customer relationships, including Key Opinion Leader (KOL) and Key Business Influencer (KBI) management in collaboration with the Customer Relationship Management (CRM) and Sales teams Support participation in national and state conferences and Continuing Medical Education (CME) programs with innovative ideas, participation, execution, and implementation Plan and actively participate in sales review meetings and strategy meetings Ensure optimal utilization of promotional expenses within assigned budgets Conduct fieldwork/on-the-job training with the sales team to improve performance and achieve business goals.
Posted 2 months ago
4 - 6 years
3 - 8 Lacs
Bengaluru
Hybrid
Kyndryl Location: Bangalore Shift: 7am-4pm,3pm-12pm, 10pm-7am 24*7, Rotational off Transport not provided Interested applicant please apply to the below link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/INMANBP-Bangalore-INMANBP-Manyatha/InfoSec-Admin_R-31998 Job Posting Title Security Engineer Job Description Summary Assist in enabling and securing the client's organization, culture and ecosystem. Responsibilities include asset classification models, risk analysis reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. Requires experience in analyzing and translating business requirements into control objectives, designing security controls, and implementation within a security management cycle. Job Description Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science taking information that has been gathered and looking for areas to have that Ah Ha moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Bachelor’s degree in computer science, Information Security or a related field. 4-6 years of experience in information security, Firewall, VPN (Virtual Private Network) , NAC (Network Access Control), DNS, Infoblox Strong knowledge of security frameworks and standards (e.g., NIST, ISO). Proficiency in security technologies and tools Firewall (Palo Alto, Fortinet), VPN (Citrix), NAC (ForeScout, HP ClearPass Airwave), DNS (Infoblox) Strong communication and teamwork abilities. Ability to work independently and manage multiple tasks simultaneously. Detail-oriented with a focus on delivering high-quality results. Preferred Skills and Experience Relevant certifications (e.g., CISSP, CEH, CISM) are highly desirable. Excellent problem-solving and analytical skills. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Posted 2 months ago
5 - 8 years
6 - 15 Lacs
Bengaluru
Hybrid
Kyndryl Location: Bangalore Shift: 7am-4pm,3pm-12pm, 10pm-7am 24*7, Rotational off Transport not provided Interested applicant please apply to the below link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/INMANBP-Bangalore-INMANBP-Manyatha/InfoSec-Admin_R-31999 Job Posting Title Security Engineer Job Description Summary Assist in enabling and securing the client's organization, culture and ecosystem. Responsibilities include asset classification models, risk analysis reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. Requires experience in analyzing and translating business requirements into control objectives, designing security controls, and implementation within a security management cycle. Job Description Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science taking information that has been gathered and looking for areas to have that Ah Ha moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Job Qualifications Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience Bachelors degree in computer science, Information Security or a related field. 4-6 years of experience in information security, Firewall, VPN (Virtual Private Network) , NAC (Network Access Control), DNS, Infoblox Strong knowledge of security frameworks and standards (e.g., NIST, ISO). Proficiency in security technologies and tools Firewall (Palo Alto, Fortinet), VPN (Citrix), NAC (ForeScout, HP ClearPass Airwave), DNS (Infoblox) Strong communication and teamwork abilities. Ability to work independently and manage multiple tasks simultaneously. Detail-oriented with a focus on delivering high-quality results. Preferred Skills and Experience Relevant certifications (e.g., CISSP, CEH, CISM) are highly desirable. Excellent problem-solving and analytical skills. Ability to work independently and manage multiple tasks simultaneously Being You Diversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Posted 2 months ago
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