4 Performance Excellence Jobs

Role Summary: We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for the assigned property/facility, and support the Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budgets accuracy. Customer Service is a key part of this role to ensure our businesss customers receive outstanding support and all their needs are met. What the job involves: Leadership Manage and coach the team Develop and sustain a high-quality well well-motivated team Ensure high staff morale, trust, and work ethics Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team Mentor and enable the Training & Development of team members Client/Stakeholder Management Proactively engage stakeholders to ensure that on-site clients expectations are exceeded Build and develop exceptional client/stakeholder relationships across multiple levels of the organisation On-site key point of contact for Facilities and Customer Service in the clients premises Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices Contracts Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver the best value to the client Finance Management / Cost Control / Profitability Ensure financial processes are followed at all times Health & Safety Management Ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program, including audits, is implemented and maintained Ensure disaster recovery and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement

Job Summary Supporting the Facility Manager in overseeing daily site services. Communication with vendors and accelerating issues as necessary. Ensuring a safe, clean, and comfortable work environment. Key Roles and Responsibilities The key focus for this role will be to create a single and visual point of contact for Verizon visitors and employees and to act as the primary interface between the internal operations of Verizon and its clients. Providing services to the highest possible standards as well as representing the Verizon and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives. In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all Verizon employees and visitors Proactive communicator with all key influencers within JLL and Verizon Liaising with the team and other key stakeholders. Provide written reports and quality data as required Support the operational 1FM Workplace Experience Survey NPS Own your operational space to ensure a fantastic Service Journey for customers within your location Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or Verizon risk. Ensuring full statutory and operational compliance is achieved in line with contract KPIs. Ensure compliance with JLL and Verizon H&S processes and procedures, including internal and external audits. Actively participate and contribute to all team and management meetings. To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. To regularly monitor customer feedback and produce an appropriate action plan based on the results. To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. To ensure that you deliver what you promise to the customer, client and team. To ensure that all agreed service objectives are met in line with client expectations. To be aware of changing needs of customers and adjust the service accordingly in line with global standards To ensure that all agreed service objectives are met in line with client expectations. To provide an excellent standard of client service Support admin and financial support as and when required Any other duties required as part of the role as and when requested Person Specifications You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers High attention to detail Flexible and proactive Ability to react quickly and decisively when faced with a problem or issue Team player, 3 years experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment Able to work off their own initiative and with minimal direction Strong team player with a commitment to support their colleagues Exceptionally organised and skilled in multi-tasking Computer Literate good understanding and working knowledge of office software. Communication good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions. Proven track record of achievement An ability to understand problems, its impact and provide resolutions in a timely manner Feel empowered to take action and resolve issues quickly and thoughtfully Excellent time management and organisational skills Ability to work under pressure and to tight deadlines

Responsibilities Strategic HR Leadership Lead the integration of HR strategies with business operations to optimize talent management, enhance operational efficiency, and proactively scale for growth. Serve as a trusted advisor to senior leaders, aligning talent strategy with business objectives. Talent Optimization & Analytics Leverage advanced HR analytics to inform workforce planning and talent management decisions, driving strategic outcomes such as reduced attrition, improved employee productivity, and increased employee satisfaction. Develop and communicate insightful HR metrics dashboards that inform executive decisions and enhance operational performance. People Experience and Culture Continuously monitor employee sentiment using innovative methods (pulse surveys, Health Check, exit interviews), proactively addressing areas of improvement. Design and implement powerful employee engagement initiatives that reinforce a collaborative and high-performance culture. Provide strategic counsel to leadership on engagement best practices, recognition frameworks, and culture reinforcement activities. Compensation & Benefits Strategy Support strategic compensation reviews, utilizing external benchmarks and internal analytics to ensure competitive pay structures that attract and retain top talent. Lead initiatives that link rewards clearly to performance and organizational impact. Employee Relations & Compliance Expertly handle complex employee relations issues with discretion and effectiveness, safeguarding the culture and integrity of the organization. Maintain a deep understanding of HR compliance requirements, proactively ensuring organizational adherence and risk management. Performance Excellence & Learning Development Partner closely with leadership to implement high-impact performance management systems, fostering a culture of continuous feedback and professional growth. Champion comprehensive talent assessments and targeted learning interventions to address skill gaps and elevate performance across the center.

Key Responsibilities Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Report any concerns or patterns in employee feedback periodically to Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Addressing and escalating customer complaints. Take daily customer feedback & Maintain good POY score. Always maintain grooming standards set by the organization On-site Mumbai, MH