Senior Analytics Consultant

Job Description

What You'll Do As a Senior Analytics Consultant within the Operational Excellence team, you will be a strategic partner in transforming how we deliver customer implementations. You will use data to uncover insights, build scalable measurement frameworks, and lead projects that improve consultant effectiveness, customer experience, and implementation velocity. This role bridges analytics, systems thinking, and business strategy to enhance our operating model across important complexity queues and departments. You will report to Senior Manager, Operational Excellence What Your Responsibilities Will Be Performance Analytics & Insights: Develop dashboards to monitor goals (Implemented, Velocity, Quality, Gong, and C-Sat). Identify trends, gaps, and opportunities to improve consultant productivity and implementation outcomes. Operational Improvements: Partner with GoLive leaders to evaluate and improve important processes, from onboarding to case management and implementation lifecycle. Lead quantitative analyses to assess operational bottlenecks, with clear recommendations to improve throughput and reduce customer friction. Help develop projects like queue rebalancing, forecast accuracy, and risk management models Strategic Decision Support: Build models and scenario analyses to inform investment decisions, staffing plans, or process changes. Collaborate with partners in Sales, Product, and Engineering to align with GoLive priorities Enablement & Change Management: Package and present analytical findings to partners ranging from consultants to senior leadership. Translate complex data into compelling narratives that support adoption of OpEx-led projects. Document analytical frameworks and support self-service tools for leaders. What You’ll Need To Be Successful 7+ years of experience in business analysis, data analytics, or operations strategy (consulting, SaaS, or tech environment preferred). Experience analyzing complex datasets using Excel (can perform complex functions), SQL, and Power BI. Experience with process improvement methodologies and implementation life cycles. Experience with performance benchmarking or workforce optimization. Experience communicating and collaborating with partners to accomplish shared outcomes. Experience applying business insights to improve operational processes and deliver customer-focused outcomes. Experience working with ambiguous problems and structuring data-driven analyses to support decision-making. Systems thinking — the ability to see how individual improvements affect broader organizational outcomes. Experience identifying data patterns and using insights to recommend or guide improvements. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less