Senior Administrator, Tech Solutions - Global Techops Infrastructure

COMPANY PROFILE

Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.

POSITION SUMMARY

We are seeking a Senior Administrator to join our Infrastructure Operations team. In this role, you will be responsible for designing, implementing, and maintaining secure, scalable, and reliable infrastructure and cloud platforms. You will work across public cloud environments (Azure, AWS, or GCP), private data centers, and modern automation ecosystems to support both operational and project-based initiatives.

This individual will lead infrastructure automation efforts, support internal service requests through ServiceNow, drive cloud modernization projects via Jira, and ensure systems are performant, secure, and aligned with industry best practices. The ideal candidate is proactive, collaborative, and passionate about operational excellence and infrastructure innovation.

RESPONSIBILITIES & DUTIES

• Participate in managing day-to-day operations of cloud infrastructure environments including access management, performance management, monitoring, and assessment of metrics. Handson for Deployments, provisioning, Templates, Networking, Configuration, upgrades, App Gateway services, API, CI/CD Pipelines, express route configuration & subscription management.
• Collaborate with cross-functional teams including architects, developers, and security teams on new deployments, issues, and improvements to existing services: assist with migrations, integrations and identity enablement for SaaS or custom products; deploy IaaS and PaaS infrastructure in AWS, Azure, or GCP using Terraform, Ansible, or another Infrastructure-as-Code tooling.
• Serve as a technical escalation point for complex infrastructure and cloud-related issues, handling advanced troubleshooting and resolution.
• Design and deploy scalable cloud infrastructure (AWS, Azure, GCP) using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
• Develop reusable modules, templates, and scripts to automate the provisioning and maintenance of infrastructure and services.
• Support and maintain cloud and on-prem environments, ensuring uptime, availability, and security to work on various Windows/Linux OS, Storage, Backup, DR and Patching process.
• Execute infrastructure projects and initiatives tracked via Jira.
• Build and maintain tools for monitoring, alerting, and observability (e.g., Datadog, Prometheus, Grafana).
• Create and maintain Standard Operating Procedures (SOPs), technical documentation, and runbooks.
• Mentor junior engineers and contribute to team knowledge-sharing and process improvement initiatives.
• Participate in a rotating on-call schedule, performing after-hours implementations or incident response as needed.
• Ensure adherence to cloud security best practices, identity and access management, and compliance standards.

REQUIRED QUALIFICATIONS

• Bachelor’s degree with a demonstrated interest in technology, technology issues, and analytical analysis.
• Vendor Certifications a plus: Azure, AWS, Terraform, GCP, Python

EXPERIENCE & TECHNICAL SKILLS:

• 5–7 years of relevant experience in Cloud Administration, DevOps, or related roles.
• Strong expertise in at least one public cloud platform (Azure, AWS, or GCP); experience with hybrid or private data centers is a plus.
• Proficiency with Infrastructure as Code and automation tools: Terraform, Ansible, GitHub Actions, PowerShell, and Python.
• Hands-on experience with Docker and Kubernetes for containerization and orchestration.
• Experience with CI/CD pipelines, deployment automation, and version control practices.
• Familiarity with monitoring and logging stacks such as Datadog, Prometheus, Grafana, etc.
• Practical knowledge of Go or Python for platform automation and API integration.
• Understanding of cloud landing zones and environment provisioning best practices.
• Experience with HashiCorp tools including Vault and Terraform Enterprise.
• Knowledge of identity and access management systems such as Active Directory, Azure AD, Okta, or LDAP.
• Strong grasp of cloud security principles, network security, and compliance frameworks

PREFERRED CHARACTERISTICS:

• Excellent communication and interpersonal skills; able to effectively collaborate across teams and levels of the organization.
• Strong analytical mindset with the ability to identify and resolve infrastructure and performance bottlenecks.
• Passion for continuous learning, innovation, and driving operational excellence.
• Self-motivated, organized, and capable of managing multiple priorities in a fast-paced environment.

ADDITIONAL INFORMATION:

• This role may require occasional work outside of standard business hours for system maintenance or incident response.
• This is a hybrid position with flexibility depending on organizational needs.