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Salesforce Support EngineerSoftware, the fuel for mobilityWe bring bold digital visions to life. So we’re on the lookout for more curious and creative engineers who want to create change – one line of high-quality code at a time. Our transformation isn't for everyone, but if you're excited about solving the leading-edge technological challenges facing the auto industry, then let’s talk about your next move.
Let's introduce ourselves
About Our Bangalore Hub
Our Bangalore Digital Technology Hub plays a pivotal role in Volvo's global digital transformation strategy. We deliver world-class capabilities across cloud computing, data analytics, mobile applications, UX/UI design, Salesforce platforms, and enterprise solutions spanning R&D, manufacturing, logistics, and commercial operations.The RoleAs an Incident Manager, you will drive digital innovation by leading critical technology initiatives with global teams. You'll design and implement solutions that impact millions of users worldwide, supporting Volvo's vision for autonomous, electric, and connected vehicles
What You'll Do
Key ResponsibilitiesTechnical Leadership & DevelopmentLead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives.Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives.Cross-Functional CollaborationPartner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.Participate actively in Agile processes and sprint planning.Create and maintain comprehensive technical documentation across regions.Support 24/7 operations through on-call rotations and incident management.Innovation & Continuous ImprovementResearch and evaluate emerging technologies to enhance platform capabilities.Contribute to roadmap planning and architecture decisions.Mentor junior team members and foster knowledge sharing initiatives.
What You'll Bring
Professional ExperienceOver 5 years of hands-on experience providing technical support, system administration, and solution development on the Salesforce platform and related technologies.Deep expertise in Salesforce Platform Administration, Incident Management, and API Integration/FTP with proven implementation successExperience collaborating effectively with global teams across multiple time zones.Industry knowledge in automotive, manufacturing, or enterprise software (preferred).Technical SkillsAdvanced proficiency in Salesforce Platform Administration, Incident Management, and API Integration/FTPStrong understanding of cloud platforms, DevOps practices, and CI/CD pipelines.Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions.Proficiency in database design and optimization using SQL and NoSQL technologies.
Essential Skills
Analytical thinking and problem-solving capabilitiesClear communication and documentation best practicesProfessional email etiquette and presentation skillsStrong teamwork and collaboration abilitiesExcellent verbal and written communication skills with ability to explain complex technical concepts.Adaptability in multicultural, globally distributed team environments
Additional Requirements
Business-level English fluencyFlexibility to collaborate across APEC time zones.What We're Looking ForCore Values AlignmentCustomer-Obsessed: Every decision centered on customer impact and experience.Team-First: Values collective success and knowledge sharingTrust & Integrity: Demonstrates transparency and builds lasting professional relationships.Professional AttributesTechnology enthusiast who stays current with industry trendsContinuous learner committed to growth and skill development.Quality-driven professional who takes ownership of deliverables.Culturally competent with ability to navigate global differences respectfully.Influential communicator capable of driving consensus and decisionsAdaptable to fast-paced, evolving environments.Why Join Volvo Cars?Meaningful Impact: Contribute to sustainable transportation solutions that matter.Career Growth: Access to global opportunities and comprehensive professional developmentInnovation Culture: Work with cutting-edge technology and industry best practicesWork-Life Balance: Flexible working arrangements and comprehensive benefits.Diversity & Inclusion: Be part of a globally diverse and inclusive team.
About Our Mission
Volvo Cars has stood for safety, quality, and innovation for nearly a century. We're committed to becoming a fully electric car company by 2030, transforming our manufacturing, supply chain, customer experience, and digital services. Join us in creating a safer, cleaner, and more connected world.Volvo Cars. For Life.For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.Bengaluru, KA, IN, 562122Job requisition ID: 78351Apply now »
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