Salesforce Project Manager

Ranosys has a large talent pool and delivers its services to large enterprises, SMEs and well funded

start-ups in multiple technology stacks, with a few industry verticals as its core expertise. Our clients

stay with us for long tenures owing to the service delivery culture and overall delivery management

excellence by the team.

Our core business is providing scalable, reliable and affordable eCommerce, Digital Transformation and

Software Product Engineering to clients worldwide. Since 2008, our flexible delivery approaches and

experienced consultants have delivered projects on time and on budget enabling us to become the

technology partner of choice for many organizations across Middle East, Asia, Europe and the US.

Job Summary

The Salesforce Project Manager is responsible for planning, executing, monitoring, and successfully delivering Salesforce implementation, enhancement, and integration projects. The role involves managing cross-functional teams, coordinating with stakeholders, controlling scope, schedule, cost, and quality, and ensuring alignment with business objectives while following Salesforce best practices and delivery methodologies.

Key Responsibilities

Project Planning & Delivery

• Lead end-to-end delivery of Salesforce projects including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom Salesforce solutions etc.
• Define project scope, goals, deliverables, timelines, budgets, and success criteria.
• Develop detailed project plans, sprint plans, and release schedules.
• Manage project dependencies, risks, assumptions, and constraints.
• Ensure on-time, on-budget, and high-quality delivery.

Stakeholder Management

• Act as the primary point of contact for clients, internal stakeholders, and vendors.
• Conduct project kickoff meetings, status meetings, sprint reviews, and steering committee updates.
• Translate business requirements into actionable tasks for technical teams.
• Manage client expectations and handle change requests effectively.

Team Leadership & Coordination

• Coordinate with Salesforce Developers, Administrators, Architects, QA, Business Analysts, and UX teams.
• Assign tasks, monitor progress, and ensure accountability across teams.
• Resolve resource conflicts and remove delivery blockers.
• Foster collaboration between onshore and offshore teams when applicable.

Agile / Delivery Management

• Drive Agile or hybrid delivery models (Scrum, SAFe, Kanban, Waterfall as required).
• Facilitate sprint planning, daily stand-ups, retrospectives, and backlog grooming.
• Track velocity, burn-down charts, and delivery metrics.
• Ensure adherence to Agile best practices and continuous improvement.

Quality & Compliance

• Ensure Salesforce implementations follow platform best practices, security standards, and governance guidelines.
• Coordinate testing phases including system testing, integration testing, and UAT.
• Ensure documentation standards are met (functional specs, technical docs, release notes).
• Support go-live planning, deployment, and post-production stabilization.

Risk, Issue & Change Management

• Identify project risks early and implement mitigation strategies.
• Manage issue escalation and resolution.
• Evaluate and control scope changes through formal change management processes.

Reporting & Governance

• Provide regular project status reports covering schedule, budget, scope, risks, and milestones.
• Track KPIs such as delivery timelines, utilization, defect leakage, and customer satisfaction.
• Maintain project documentation and audit trails.

Required Skills & Qualifications

Education

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.

Experience

• 5–10 years of overall project management experience.
• 3+ years managing Salesforce implementation projects.
• Experience working in service-based or consulting environments preferred.

Salesforce Knowledge

• Strong understanding of Salesforce platform capabilities and limitations.
• Familiarity with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, and integrations.
• Ability to engage in functional discussions and guide solution design (not hands-on development).

Project Management Skills

• Strong command of Agile and traditional project management methodologies.
• Experience with tools such as Jira, Confluence, MS Project, Smartsheet, or similar.
• Budgeting, forecasting, and resource planning experience.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Client-facing confidence and negotiation skills.

Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud or Service Cloud Consultant (preferred)
• PMP, PRINCE2, or Certified Scrum Master (CSM) (preferred)

Key Performance Indicators (KPIs)

• On-time and on-budget project delivery
• Customer satisfaction (CSAT)
• Sprint velocity and release predictability
• Defect rates and rework
• Team utilisation and productivity.