At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
We are seeking an experienced Functional Business Analyst/Manager (8–12 years) to serve as the
BA & CPQ Billing Manager
, specializing in Salesforce Revenue Cloud (CPQ and Billing). In this role, you will manage and evolve the end-to-end Quote-to-Cash process, turning complex pricing and billing scenarios into efficient workflows that accelerate revenue recognition. You will act as a functional Subject Matter Expert (SME) for Salesforce CPQ/Billing, partnering with cross-functional teams (Sales, Finance, Product, etc.) to define solution roadmaps, perform hands-on CPQ/Billing configuration, and drive process optimizations in line with business goals. The ideal candidate has a strong background in requirements analysis, Salesforce configuration, and Quote-to-Cash (Q2C) process design, with extensive experience in Salesforce administration and CPQ/Billing implementations. This role requires excellent stakeholder management skills and the ability to translate business needs into scalable Salesforce solutions that align with industry best practices.Key Responsibilities
- Act as the primary liaison between business stakeholders and technical teams to ensure alignment of Salesforce CPQ/Billing solutions with business needs.
- Lead requirements gathering sessions and business process reviews for CPQ and Billing initiatives.
- Design and document end-to-end CPQ/Billing processes that streamline the Quote-to-Cash lifecycle.
- Drive configuration and administration of Salesforce CPQ and Billing modules.
- Collaborate with Salesforce developers and architects to define and validate technical solutions and integrations.
- Develop test plans, lead testing efforts, and oversee UAT with business users.
- Coordinate deployment and rollout of CPQ and Billing solutions, ensuring user adoption and support post-deployment.
- Maintain documentation of CPQ/Billing configurations, business process flows, and integration touchpoints.
- Identify opportunities for process improvement and automation within Salesforce Revenue Cloud.
- Lead CPQ/Billing work streams across all project phases.
Required Qualifications
- Bachelor's degree in business, Information Systems, Computer Science, or related field.
- 8–12 years of experience in business analysis or CRM systems management, with a strong focus on Salesforce CPQ and Billing implementations.
- Hands-on experience with Salesforce CPQ and Billing configuration and administration.
- Deep understanding of the Quote-to-Cash lifecycle, from quoting through invoicing and revenue recognition.
- Proven track record of leading or playing a key role in Salesforce implementation projects.
- Salesforce Certified Administrator (ADM 201) and Salesforce Certified CPQ Specialist certifications (or equivalent expertise).
- Experience working in Agile environments with tools like Jira and Confluence.
- Strong communication and stakeholder management skills.
- Proactive problem-solving abilities with attention to detail.
Preferred Qualifications
- Experience in SaaS or B2B technology organizations with subscription-based revenue models.
- Additional Salesforce certifications such as Advanced Administrator, Sales Cloud Consultant, or Platform App Builder.
- Knowledge of ERP or financial systems (e.g., NetSuite, SAP, Zuora) and experience integrating them with Salesforce.
- Familiarity with Contract Lifecycle Management (CLM) tools and revenue recognition standards (e.g., ASC 606).
- Experience mentoring team members or leading a team of analysts/admins.
- Background in change management or user training for system rollouts.
Work Environment
This role operates in a collaborative, cross-functional environment, working closely with Sales, Finance, IT, and Operations teams. Expect a fast-paced, agile work setting that values innovation, teamwork, and continuous improvement. You should be comfortable using collaboration tools and working with global stakeholders. Depending on company policy, the role may be hybrid or office-based, but requires strong communication and alignment across distributed teams.
