Salesforce Functional BA Revenue Cloud (CPQ Billing) - Manager

Role Overview: At PwC, as a Functional Business Analyst/Manager specializing in Salesforce Revenue Cloud (CPQ and Billing), you will manage and evolve the end-to-end Quote-to-Cash process. Your role will involve turning complex pricing and billing scenarios into efficient workflows that accelerate revenue recognition. You will act as a functional Subject Matter Expert (SME) for Salesforce CPQ/Billing, collaborating with cross-functional teams to define solution roadmaps and drive process optimizations aligned with business goals. Key Responsibilities: - Act as the primary liaison between business stakeholders and technical teams to ensure alignment of Salesforce CPQ/Billing solutions with business needs. - Lead requirements gathering sessions and business process reviews for CPQ and Billing initiatives. - Design and document end-to-end CPQ/Billing processes to streamline the Quote-to-Cash lifecycle. - Drive configuration and administration of Salesforce CPQ and Billing modules. - Collaborate with Salesforce developers and architects to define and validate technical solutions and integrations. - Develop test plans, lead testing efforts, and oversee UAT with business users. - Coordinate deployment and rollout of CPQ and Billing solutions, ensuring user adoption and support post-deployment. - Maintain documentation of CPQ/Billing configurations, business process flows, and integration touchpoints. - Identify opportunities for process improvement and automation within Salesforce Revenue Cloud. - Lead CPQ/Billing work streams across all project phases. Qualification Required: - Bachelor's degree in business, Information Systems, Computer Science, or related field. - 8-12 years of experience in business analysis or CRM systems management, with a strong focus on Salesforce CPQ and Billing implementations. - Hands-on experience with Salesforce CPQ and Billing configuration and administration. - Deep understanding of the Quote-to-Cash lifecycle, from quoting through invoicing and revenue recognition. - Proven track record of leading or playing a key role in Salesforce implementation projects. - Salesforce Certified Administrator (ADM 201) and Salesforce Certified CPQ Specialist certifications (or equivalent expertise). - Experience working in Agile environments with tools like Jira and Confluence. - Strong communication and stakeholder management skills. - Proactive problem-solving abilities with attention to detail. Additional Company Details: This role operates in a collaborative, cross-functional environment, working closely with Sales, Finance, IT, and Operations teams. Expect a fast-paced, agile work setting that values innovation, teamwork, and continuous improvement. The role may be hybrid or office-based, depending on the company policy, and requires strong communication and alignment across distributed teams.,