Salesforce Consultant

JOB DESCRIPTION

This job description is for a position at one of Aeries’ preferred partners - Two Circles. In this role, you will be employed directly by Two Circles, supported by Aeries.

THE 5 TOP REASONS TO JOIN TWO CIRCLES

Two Circles Global Capability Center

In 2025, Two Circles set up its Global Capability Center (GCC) in partnership with Aeries – to expand its footprint in HITEC City, Hyderabad, India.

About Two Circles

Two Circles grows audiences and revenues for the world’s leading sports and entertainment organizations by knowing fans best. From 15 offices (Amsterdam, Bern, Cologne, Kansas City, London, Los Angeles, Melbourne, Miami, New York, Paris, Riga, Stockholm, Vroomshoop, Vancouver and Hyderabad), Two Circles manages billions of fan data interactions on behalf of over 950 clients around the globe, with more insight into fan behavior and desire than any other organization. The business uses this data to grow the volume and value of fan relationships across all channels, to increase revenue across media rights, sponsorship, retail and licensing, and ticketing. Two Circles work with organizations across the world of sport and entertainment, like the National Football League (NFL), Formula 1, Wimbledon, Electronic Arts Sports Network (EA), Union of European Football Associations (UEFA), Cricket Australia, England & Wales Cricket Board (ECB), Mumbai Indians, etc.

Read more about us: https://twocircles.com/gb/

About Aeries
Aeries Technology is a global leader in Global Capability Center (GCC) solutions, headquartered in Mumbai, India, with centers in USA, Mexico, and Singapore.

Leveraging advanced technologies like AI and automation, Aeries provides tailored engagement models designed to deliver value creation solutions for Private Equity firms and their Portfolio Companies. One such model is this Global Capability Center (GCC) that has been “Purpose Built” for our partner – Two Circles

Aeries Technology’s approach to staffing and developing its workforce has earned it the Great Place to Work Certification two years in a row.
about us at https://aeriestechnology.com/careers/

ROLE SUMMARY Salesforce Consultant

JOB DESCRIPTION

The Salesforce Consultant will be responsible for:

Enhancing Salesforce solutions by supporting and sometimes leading the development and optimization of Sales Cloud and Service Cloud.

Implementing best-in-class configuration, customization, and development standards.

Acting as a subject matter expert (SME) for Salesforce technical solutions, including APEX, Lightning Web Components, middleware, and data warehouse integrations.

Acting as an SME for Salesforce solution integrations and owning the design and flow of integration data between platforms.

Supporting solution design to deliver scalable, high-performance Salesforce solutions tailored to business needs.

Mentoring and developing junior Salesforce team members to foster technical growth.

Engaging and communicating effectively with Director and Executive-level stakeholders, both on business and technical sides.

ESSENTIAL SKILLS

Functional Requirements:

Experience in systems audits, requirements gathering, and process mapping.

Ability to create functional and technical design documentation.

Experience in creating data architecture and entity relationship diagrams.

Ability to create end-user acceptance testing (UAT) scripts and support UAT processes.

Creation of end-user support and training materials.

Technical Requirements:

Understanding of Sales and Customer Service processes.

Experience customizing, configuring, and developing Salesforce solutions.

Strong hands-on experience with Apex, Lightning Web Components (LWC), and Flow.

Expertise in building apps and automation within Sales Cloud and Service Cloud using custom objects, process automation, and the Lightning experience.

Experience integrating Salesforce with data warehouses and other systems.

Familiarity with middleware platforms such as Heroku, Mulesoft, Boomi, or Informatica.

Knowledge of REST/SOAP APIs, OAuth, and authentication protocols for secure integrations (desirable).

Understanding of JavaScript, HTML, and CSS for customizing Lightning Web Components (desirable).

Understanding of SQL (desirable).

Salesforce certifications are required.

General Skillset:

Comfortable delivering technical demonstrations to stakeholders.

Experience working on accounts with sizeable budgets and multiple markets.

Strong relationship-building skills with both internal teams and clients.

Ability to work at pace with strong attention to detail.

Willingness to travel when required.

Desirable Skills:

Passion for sports.

Self-starting attitude and interest in working in an entrepreneurial organization where each day is different.