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Job Titl e: Salesforce Administrator Location : Hyderabad Work Hours: Full-time, Experience Required : 3+ years Interview Method: Face To Face in Hyderabad Mandatory Job Summary We are looking for a talented Salesforce Administrator with 3 or more years of experience who can help us continually improve and enhance our Salesforce platform. The ideal candidate will be proactive, user-focused, and comfortable managing technical aspects of Salesforce, including Financial Services Cloud and Marketing Cloud integrations. This role requires a balance of technical expertise and user-centered design to ensure exceptional Salesforce user experiences across the company. Key Responsibilities Manage all aspects of user and license administration, including user setup, roles, profiles, permissions, sharing rules, and public groups. Configure Salesforce: Flows, assignment rules, approval processes, custom fields, page layouts, record types, apps, actions, dashboards, and reports. Perform system maintenance tasks like security reviews, release updates, health checks, and Salesforce Optimizer. Customize and manage Sales Cloud features to improve pipeline management. Support customer service workflows using Cases, Omni-Channel, Digital Engagement, Einstein Bots, and Knowledge Articles. Gather business requirements and deliver scalable, best-practice solutions with high user adoption. Monitor usage and adoption; maintain thorough technical documentation. Provide DevOps and release management support as needed. Collaborate with cross-functional teams to integrate Salesforce with external systems. Required Qualifications 3+ years of hands-on Salesforce Administration experience. Salesforce Administrator Certification (required). Proficiency with Salesforce configuration, workflows, and user management. Experience working with Financial Services Cloud and Marketing Cloud. Preferred Qualifications Advanced Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant). Understanding of Apex code and basic triggers. Experience designing customer service workflows and managing technical documentation. Soft Skills Strong problem-solving and analytical skills. Ability to translate business requirements into technical solutions. Collaborative team player with excellent communication skills. Attention to detail and a focus on user adoption and experience. Adaptable to changing business needs. Show more Show less
