Sales Operations Analyst

Roles and Responsibilities

• Act as a key member of the Sales Operations team, responsible for analyzing and reporting on the performance of the Longtail Renewals (GSSO team).
• Generate detailed performance reports, analyzing data across geographies, services teams, and projects to identify trends and improvement areas.
• Maintain and oversee daily reports within Salesforce, ensuring accuracy for the Longtail Renewal Business.
• Extract and analyze data from SFDC on a monthly/quarterly basis, performing data consolidation, formatting, validation, reporting, and in-depth analysis.
• Identify trends, patterns, and underlying issues from data insights to propose remediation strategies.
• Conduct both quantitative and qualitative analysis, translating complex data into actionable insights for operational success.
• Prepare and present accurate dashboards and reports, enabling effective decision-making for leadership.
• Evaluate opportunities in Salesforce, collaborating with GSSO managers to ensure data accuracy and timely forecasts.
• Engage with cross-functional project teams, collaborating effectively under minimal supervision.
• Assist in developing business tools and processes to optimize planning and execution.
• Quickly adapt to new technologies and understand operational challenges within business and technical environments.
• Review current standards and methodologies, recommending improvements to reporting structures.
• Handle ad-hoc analysis requests from field users and senior management.

Required Skills & Qualifications

• 5-10 years of experience in Sales Business Analytics, MIS Reporting, AOP, Forecasting.
• Proven business experience, preferably in MIS Reporting & Sales Business Analytics.
• Ability to excel in a high-paced, team-oriented setting.
• Experience in computer networking technologies (preferred).
• Energetic, enthusiastic, and self-driven.
• Strong critical-thinking and analytical problem-solving skills.
• Exceptional organizational, prioritization, and time-management abilities.
• Resourceful and action-oriented, capable of working independently with minimal supervision.
• Excellent communication skills with strong collaborative mentality.
• Technical proficiency in Excel, SQL, Power BI, and Tableau (preferred).
• Familiarity with high-tech operations, cloud networking, SaaS industry (preferred).
• High attention to detail and accuracy in reporting and documentation.
• Minimum 1-year experience in Salesforce.com support (preferred).
• Experience in developing Knowledge Base Solutions.
• Ability to assess functional impacts on processes and business functions.
• Strong proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Advanced Excel skills (VLOOKUP, Pivot Tables required).
• Experience with SFDC, Snowflake, and Oracle (a plus).
• Excellent cross-group collaboration skills to drive seamless operations.