Revenue Manager

Job Description

Overview: We are seeking a skilled and proactive Revenue and Rate Optimization Manager to oversee revenue management and rate optimization across our seven properties located in Manali, Rishikesh, Mussoorie, Dehradun, Kasol, Jaipur, and Goa. The successful candidate will be responsible for maximizing revenue, optimizing rates, managing reservations, handling payments, and ensuring smooth communication across various platforms. This role requires strategic planning, strong analytical skills, and the ability to manage multiple properties effectively. Key Responsibilities: Revenue and Rate Optimization: Yearly Revenue Projection: Plan and project revenue targets for the year to align with business objectives. Rate Optimization: Continuously optimize rates on a yearly, quarterly, monthly, weekly, and daily basis. Develop strategies to meet monthly targets and plan promotions for the website and OTAs, tailored to each OTA and location. Target Setting: Collaborate with the CEO to discuss and set targets for the upcoming month by the 25th of each month. Prepare the next month's target plans in advance. Communication Management: Communication Channels: Manage communication channels such as WhatsApp, emails, and Booking.com messages. Answer customer calls and convert leads via calls or WhatsApp. B2B Queries: Handle all B2B queries and negotiations efficiently. Review and Feedback Management: Respond to reviews on Google, TripAdvisor, and OTAs. Address dissatisfaction or same-day cancellation requests from guests as needed. Reporting and Auditing: Weekly Reports: Prepare and maintain weekly reports, including Review Reports, Web Check-in Reports, Contribution Reports, etc. Monthly Reports: Manage monthly reports, including FY Bed Reporting. Audit Cancellation, No-show, and Extra Charges reports bi-monthly, and correct entries as necessary. Tracker and Audit Maintenance: Update the AB | Target Tracker sheet daily and share reports with the sales group. Conduct bi-monthly audits of Co-working reports and sales, and maintain the AB Refund/Credit Report. OTA and Partner Management: OTA Management: Ensure price parity across all channels and create listings for new locations on all OTAs and the website (eZee). Maintain relationships with OTA partners and eZee BDM. Negotiation: Negotiate pricing or commission terms with partners as required. eZee Management: eZee User Management: Create or deactivate eZee users based on requests from the operations team. eZee Subscription Management: Share the eZee subscription bill with the finance team when due. eZee Manual Updates: Update the eZee Manual for changes related to daily operations of ground staff. eZee Hygiene Maintenance: Ensure eZee system hygiene for smooth operation. Miscellaneous: Sales SOPs: Maintain and update Sales SOPs as necessary. Expansion Planning: Develop expansion sheets for new locations as required. Qualifications: Bachelor’s degree in Business, Hospitality Management, or related field. Proven experience in revenue management, rate optimization, or a similar role. Strong analytical skills and proficiency with revenue management systems (e.g., eZee). Excellent communication and negotiation skills. Ability to manage multiple tasks and meet deadlines effectively. Familiarity with OTAs and B2B sales processes. Additional Information: This role requires a proactive approach and the ability to work independently. How to Apply: Please submit your resume and cover letter detailing your experience and why you would be a great fit for this role to hr@artbuzz.in, 9319455996 by 15.09.2024. Show more Show less