Revenue Manager

Central Reservations

• To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company
• To understand and pass on the Company’s accommodation policy on reservations and cancellations
• To attend reservation enquiry calls and analyze market status to suggest necessary changes
• To get feedback on customer stays after their checkouts
• To lead the team of Central Reservation Executives and monitor their performance
• To raise and close any concerns raised by the customers during their stay
• To sell the Jungle Passes to prospective customers
• To handle reservations of Villa & Hotel categories of the Company offerings
• To handle any other business related to reservations as and when required

OTA Management

• To assist in listing new properties on different OTAs
• To handle external systems like channel manager, web booking engines, rate comparison tools, online travel agents’ extranets etc
• To conduct pricing analytics on regular basis for each business location and suggest price ranges
• To perform competitive analysis for each location and suggest modifications in our listings
• To provide suggestions for revenue generation and maximization
• To co-ordinate with the channel manager, software vendors for any availability, rate or booking integration issues
• To assist work towards revenue maximization on every front

Central Operations

• Conduct regular meetings with the property managers as a part of quality check
• Monitor and maintain inventory management process and the execution of the same
• Coordinate with other departments to maintain sync between all the members of a property
• Monitor and guide the ground staff for regular check-ups on repair & maintenance issues
• Implement the Company policies at the ground level to create a conducive work environment
• Assist the HR department as and when required to resolve conflicts of the ground staff
• Innovate and suggest new ideas and methods to improve the existing operational processes
• Operate and guide other employees for Point-of-Sale (POS) system for F&B orders
• To create daily MIS reports and submit them to the reporting manager