Front Desk Manager

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Responsibilities:

• Be the front face of the property for the guests as per the Company’s brand guidelines
• Coordinate with the central revenue team and contribute to revenue maximization
• Provide accommodation information to enquiries received via online or offline channels
• Assist and promote membership plans to the guests and increase the sales of the same
• Perform end-to-end actions from providing information to creating reservations for the guests
• Attend to queries and complaints from in-house guests & provide exceptional guest experience
• Collect payments from in-house guests on timely manner for the services availed
• Maintain cash transaction reports on daily basis with full integrity
• Conduct different operations in the Property Management Software set by the Company
• Perform F&B order related operations in the POS Software set by the Company
• Carry out vendor bills management and timely notifications for the payments for the same
• Perform administrative duties; filing and updating records, managing budgets etc.
• Oversee the hostel operations related to cleanliness & property standard maintenance
• Generate work lists for housekeeping department on daily basis
• Carry out regular supervision of all housekeeping staff

Qualifications & Desired Skills:

• A bachelor's degree in hospitality management
• Proven experience in a front desk or guest services role
• Familiarity with hotel management systems and reservation software
• Customer service orientation with a focus on providing an exceptional guest experience
• Familiarity with hotel operations, including check-in/check-out procedures, reservation management, and billing processes
• Understanding of the hospitality industry, market trends, and customer preferences

Salary & Benefits:

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