Front Desk Manager

Job Title:

Location:

About Anvaya Healthcare:

Anvaya Healthcare is a trusted name in mental health and wellness, committed to providing a warm, caring, and professional patient experience. We are looking for a Front Desk Officer who will serve as the welcoming face of our clinic while also handling essential administrative responsibilities to support smooth daily operations.

Key Responsibilities:

Front Desk & Patient Experience

• Greet and welcome patients and visitors with warmth, empathy, and professionalism.
• Manage patient appointments, scheduling, and follow-ups using booking software.
• Assist patients with registration, billing, and consultation coordination.
• Handle incoming calls, emails, queries, and patient communication efficiently.
• Maintain the front desk area with a clean, organized, and professional appearance.
• Coordinate with doctors, psychologists, and support staff to ensure a smooth patient journey.

Administrative Duties

• Maintain and update patient records and documentation accurately and securely.
• Manage and order office and clinic supplies when required.
• Support clinic operations including attendance tracking, petty cash, vendor coordination, and basic reporting.
• Assist in maintaining compliance documents, forms, and operational checklists.
• Provide support during audits, events, and operational processes when required.
• Ensure records and systems are handled with confidentiality and compliance standards.

Required Skills & Qualifications:

• Prior experience as a Front Desk / Admin Executive in a healthcare environment is highly preferred.
• Hands-on experience with patient booking software or CRM tools.
• Proficient in MS Office, email handling, and basic computer skills.
• Strong communication skills in English & Hindi.
• Pleasant personality with strong interpersonal, multitasking, and time-management abilities.
• Professional, caring, ethical, and reliable attitude toward patient interaction.

Why Join Us

• Be part of a growing healthcare brand dedicated to improving lives.
• Supportive, respectful, and professional work culture.
• Competitive salary based on experience.
• Opportunity to grow into Admin Coordinator or Clinic Manager roles.

If you are a detail-oriented, patient-focused professional who enjoys supporting people and clinic operations, we'd love to meet you!