Overview: We are seeking a skilled and proactive Revenue and Rate Optimization Manager to oversee revenue management and rate optimization across our seven properties located in Manali, Rishikesh, Mussoorie, Dehradun, Kasol, Jaipur, and Goa. The successful candidate will be responsible for maximizing revenue, optimizing rates, managing reservations, handling payments, and ensuring smooth communication across various platforms. This role requires strategic planning, strong analytical skills, and the ability to manage multiple properties effectively. Key Responsibilities: Revenue and Rate Optimization: Yearly Revenue Projection: Plan and project revenue targets for the year to align with business objectives. Rate Optimization: Continuously optimize rates on a yearly, quarterly, monthly, weekly, and daily basis. Develop strategies to meet monthly targets and plan promotions for the website and OTAs, tailored to each OTA and location. Target Setting: Collaborate with the CEO to discuss and set targets for the upcoming month by the 25th of each month. Prepare the next month's target plans in advance. Communication Management: Communication Channels: Manage communication channels such as WhatsApp, emails, and Booking.com messages. Answer customer calls and convert leads via calls or WhatsApp. B2B Queries: Handle all B2B queries and negotiations efficiently. Review and Feedback Management: Respond to reviews on Google, TripAdvisor, and OTAs. Address dissatisfaction or same-day cancellation requests from guests as needed. Reporting and Auditing: Weekly Reports: Prepare and maintain weekly reports, including Review Reports, Web Check-in Reports, Contribution Reports, etc. Monthly Reports: Manage monthly reports, including FY Bed Reporting. Audit Cancellation, No-show, and Extra Charges reports bi-monthly, and correct entries as necessary. Tracker and Audit Maintenance: Update the AB | Target Tracker sheet daily and share reports with the sales group. Conduct bi-monthly audits of Co-working reports and sales, and maintain the AB Refund/Credit Report. OTA and Partner Management: OTA Management: Ensure price parity across all channels and create listings for new locations on all OTAs and the website (eZee). Maintain relationships with OTA partners and eZee BDM. Negotiation: Negotiate pricing or commission terms with partners as required. eZee Management: eZee User Management: Create or deactivate eZee users based on requests from the operations team. eZee Subscription Management: Share the eZee subscription bill with the finance team when due. eZee Manual Updates: Update the eZee Manual for changes related to daily operations of ground staff. eZee Hygiene Maintenance: Ensure eZee system hygiene for smooth operation. Miscellaneous: Sales SOPs: Maintain and update Sales SOPs as necessary. Expansion Planning: Develop expansion sheets for new locations as required. Qualifications: Bachelor’s degree in Business, Hospitality Management, or related field. Proven experience in revenue management, rate optimization, or a similar role. Strong analytical skills and proficiency with revenue management systems (e.g., eZee). Excellent communication and negotiation skills. Ability to manage multiple tasks and meet deadlines effectively. Familiarity with OTAs and B2B sales processes. Additional Information: This role requires a proactive approach and the ability to work independently. How to Apply: Please submit your resume and cover letter detailing your experience and why you would be a great fit for this role to hr@artbuzz.in, 9319455996 by 15.09.2024. Show more Show less
We're looking for an experienced Revenue Manager to join our team at our backpacker hostel. The successful candidate will be responsible for maximizing revenue potential by managing room rates, inventory, and distribution channels. This role involves analyzing market trends, adjusting rates, and developing promotional strategies to attract guests. Key Responsibilities: - Revenue Management: - Manage and maintain group and transient inventory controls - Develop, monitor, and adjust sales and pricing strategies - Conduct competitive and demand analysis - Distribution Channel Management: - Maintain distribution channel data integrity - Ensure accurate rates and inventory allotments across all booking channels - Analysis and Reporting: - Provide critical analysis of strategies, room statistics, and demand factors - Prepare rolling forecast and annual budget - Analyze market trends and competitor pricing - Collaboration: - Work closely with sales and marketing teams to develop promotional strategies - Collaborate with other departments to align revenue strategies and achieve business goals Requirements: - Bachelor's degree in Business or related field - 2-4 years of experience in revenue management in the hospitality industry - Excellent analytical and problem-solving skills - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office, particularly Excel Skills: - Analytical skills: Ability to analyze market trends, competitor pricing, and demand factors - Communication skills: Strong verbal and written communication skills - Problem-solving skills: Ability to navigate challenges related to inventory management and revenue optimization - Technical skills: Proficiency in revenue management systems, property management systems, and distribution channels Show more Show less
Responsibilities – •Night Audit (Ezee + Optimus) – •Daily Report – Daily WhatsApp Report /Finance Sheet / Day Book / A&D Share/ Daily Attendance Report •DG Reading – Check & Update in Sheet •Uniform – Uniform Check & Share Picture On Group with All Staff •Check-Out Call – •Food Bill –Daily Breakfast Orders Update In Optimus Before Checkout •Check-Out List – Daily Update On Group •Guest Check-Out - Payment Update & Google Reviews & Finance Sheet Update / • Guest Check-In – Guest Welcome / Web check-in Process /Guest Payment Status Check / A&D Register Update / Ezee Details Update / Property Information / Local Guide / • Vendor Bill (Along with Receiver Sign) – Receive & Bill Update Task – To Get Reviews Form Guest Show more Show less
We're looking for an experienced Revenue Manager to join our team at our backpacker hostel. The successful candidate will be responsible for maximizing revenue potential by managing room rates, inventory, and distribution channels. This role involves analyzing market trends, adjusting rates, and developing promotional strategies to attract guests. Key Responsibilities: - Revenue Management: - Manage and maintain group and transient inventory controls - Develop, monitor, and adjust sales and pricing strategies - Conduct competitive and demand analysis - Distribution Channel Management: - Maintain distribution channel data integrity - Ensure accurate rates and inventory allotments across all booking channels - Analysis and Reporting: - Provide critical analysis of strategies, room statistics, and demand factors - Prepare rolling forecast and annual budget - Analyze market trends and competitor pricing - Collaboration: - Work closely with sales and marketing teams to develop promotional strategies - Collaborate with other departments to align revenue strategies and achieve business goals Requirements: - Bachelor's degree in Business or related field - 2-4 years of experience in revenue management, preferably in the hospitality industry - Excellent analytical and problem-solving skills - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office, particularly Excel Skills: - Analytical skills: Ability to analyze market trends, competitor pricing, and demand factors - Communication skills: Strong verbal and written communication skills - Problem-solving skills: Ability to navigate challenges related to inventory management and revenue optimization - Technical skills: Proficiency in revenue management systems, property management systems, and distribution channels Show more Show less
Job Summary: Reports to: CEO/ Co - Founder Location: Multiple locations, with frequent travel and stays at company properties We're seeking an experienced Area Manager to oversee operations across multiple properties. The successful candidate will have a strong background in hotel/hostel management, with expertise in ensuring seamless operations, driving revenue growth, and managing high-performing teams. This role requires frequent travel and stays at our properties. Key Responsibilities: 1. Operational Management: - Ensure smooth operations across assigned properties, including front office, housekeeping, food and beverage, and maintenance. - Implement and maintain standard operating procedures (SOPs) to ensure consistency and quality. 2. Performance Monitoring: - Monitor and analyze key performance indicators (KPIs) such as occupancy, revenue, and profitability. - Identify areas for improvement and implement corrective actions. 3. Staff Management: - Lead and motivate teams across properties, fostering a culture of excellence and teamwork. - Conduct regular performance reviews, providing feedback and coaching to improve staff performance. 4. Staff Training and Development: - Develop and implement training programs to enhance staff skills and knowledge. - Conduct training sessions, workshops, and coaching to ensure staff meet performance expectations. 5. Recruitment: - Identify staffing needs and assist in recruiting top talent to meet business objectives. - Ensure new hires are properly onboarded and trained. 6. Property Management: - Oversee property operations, ensuring targets are met and exceeded. - Manage budgets, resources, and assets to optimize profitability. 7. Issue Escalation: - Handle staff conflicts, performance issues, and other operational challenges. - Provide guidance and support to resolve issues promptly and effectively. Requirements: 1. Education: Bachelor's degree in Hospitality Management or related field. 2. Experience: Minimum 5-7 years of experience in hotel/hostel management, with a proven track record of success in operations management. 3. Skills: - Strong leadership and team management skills. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work independently and make decisions in a fast-paced environment. - Proficient in hospitality software and systems.
Responsibilities – •Reporting – 1:00PM To 11:00PM •E- Mail – Daily E-Mail Update Check •Daily Property Check – Parking Area / Reception Area / 1-2-3-4-5 All Floors / Balcony Area / Common Area / Café Area / All Property Lights / Water Tank / DG / Dispenser / Dustbin / CCTV Camera Check •Night audit (Ezee + Optimus) – Report Check (Manager Report & Night Audit Report) •C-Form – Guest Details Check (C-Form Check) •Finance sheet – Finance Sheet Cross Check with Night Audit Report •Meter Reading – Sheet Check & DG •Uniform– Briefing with All Staff & Uniform Check •F&B Tracker – Daily Update & Cross Check/ Kitchen Item Check •A&D Resister –Total Guest Entry Check & Cross Check • Day Book Payment Match – Finance Sheet & Register Check • Vendor Bill (Along with Receiver Sign) –Bill Check & Update On Finance Sheet with Approvals . • Housekeeping – Cleaning Picture Share Main Group & Rooms Cleaning Check Cleaning Feedback Form Guest Chemical Qty Check & Laundry Report Check Reception Area Cleaning Check Parking Area Cleaning Check Outside Property Cleaning Check Floor Cleaning Check CCTV Camera check – Daily Basis R&M – R&M Report Updated Task – •Target - Daily 4 Google Review • Target - Daily 3 OTA Reviews • Events – Daily Activity • Staff Training – Training & Soft Communication Training F.O – Monday – 30 Min Brief – Soft Communication & Guest Relationship/ Guest Handling / Ancillary Sale / Reviews / Daily Task / Team Management H.K – Tuesday - 30 Min Brief – Room Cleaning / Guest Laundry / Deep Cleaning / R&M Update On Time / Room Amenities & TCM F&B- Wednesday - 30 Min Brief – Food Costing / Guest Service / Monthly Closing /Targets / Food Improvement Areas of Ownership- •Property Take care & Growth
Job Title: Front Desk Manager/ Executive Job Summary: We are seeking an experienced and skilled Front Desk Manager to oversee the Front Desk Manager. The successful candidate will be responsible for ensuring exceptional guest service, managing front desk staff, and maintaining high standards of hospitality. Key Responsibilities: Manage the front desk team, including recruitment, training, and performance management Ensure exceptional guest service, responding promptly to guest queries and resolving any issues Oversee the check-in/check-out process, ensuring accuracy and efficiency Manage room assignments, keys, and guest information Handle guest complaints and resolve issues in a professional and courteous manner Maintain high standards of hospitality, ensuring a warm and welcoming atmosphere for guests Monitor and control front desk expenses, including supplies and equipment Implement and maintain front desk procedures and policies Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest service Analyze guest feedback and implement changes to improve guest satisfaction Maintain accurate records and reports, including guest registration, room assignments, and front desk transactions Requirements: 2+ years of experience in a front desk management role in the hospitality industry High school diploma or equivalent required; degree in Hospitality Management or related field preferred Excellent communication and interpersonal skills Strong leadership and team management skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficient in front desk software and systems, such as Property Management Systems (PMS) Knowledge of hospitality industry standards and practices Preferred Qualifications: Certification in hospitality management. Knowledge of local laws and regulations governing the hospitality industry.
Job Title: Front Desk Manager/ Executive Job Summary: We are seeking an experienced and skilled Front Desk Manager to oversee the Front Desk Manager. The successful candidate will be responsible for ensuring exceptional guest service, managing front desk staff, and maintaining high standards of hospitality. Key Responsibilities: Manage the front desk team, including recruitment, training, and performance management Ensure exceptional guest service, responding promptly to guest queries and resolving any issues Oversee the check-in/check-out process, ensuring accuracy and efficiency Manage room assignments, keys, and guest information Handle guest complaints and resolve issues in a professional and courteous manner Maintain high standards of hospitality, ensuring a warm and welcoming atmosphere for guests Monitor and control front desk expenses, including supplies and equipment Implement and maintain front desk procedures and policies Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest service Analyze guest feedback and implement changes to improve guest satisfaction Maintain accurate records and reports, including guest registration, room assignments, and front desk transactions Requirements: 2+ years of experience in a front desk management role in the hospitality industry High school diploma or equivalent required; degree in Hospitality Management or related field preferred Excellent communication and interpersonal skills Strong leadership and team management skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficient in front desk software and systems, such as Property Management Systems (PMS) Knowledge of hospitality industry standards and practices Preferred Qualifications: Certification in hospitality management. Knowledge of local laws and regulations governing the hospitality industry.
Profile - Supplier (Franchise & Property Acquisition) Location - Reporting will be in Delhi Job Summary: We are seeking a dynamic and experienced Supplier to join our hospitality team. The successful candidate will be responsible for identifying, evaluating, and acquiring new franchise and property opportunities across India. The goal is to expand our presence in the hospitality industry by onboarding new properties and franchises, thereby increasing our market share and brand visibility. Key Responsibilities: - Franchise & Property Sourcing: Identify and evaluate potential franchise and property opportunities that align with our brand values and business objectives. - Relationship Building: Establish and maintain strong relationships with property owners, developers, and franchise partners to facilitate partnerships and collaborations. - Market Research: Conduct market research to identify trends, opportunities, and challenges in the hospitality industry, and provide insights to inform business decisions. - Proposal Development: Develop and present proposals to property owners and franchise partners, highlighting the benefits of partnering with our brand. - Contract Negotiation: Negotiate contracts and agreements with property owners and franchise partners, ensuring that terms and conditions align with our business objectives. - Onboarding: Ensure a smooth onboarding process for new properties and franchises, providing support and guidance to facilitate a successful transition. - Performance Monitoring: Monitor the performance of new properties and franchises, providing feedback and support to ensure that they meet our business objectives. Requirements: - Experience: Minimum 3-5 years of experience in hospitality, franchise development, or property acquisition. - Skills: Strong communication, negotiation, and relationship-building skills, with the ability to work independently and as part of a team. - Knowledge: Familiarity with the hospitality industry, franchise development, and property acquisition processes. - Network: Established network of contacts in the hospitality industry, including property owners, developers, and franchise partners. Travel Requirements: - Extensive Travel: This role requires frequent travel across India to meet with potential franchise partners, property owners, and developers. - Site Visits: Conduct site visits to evaluate properties and assess their suitability for our brand. - Meetings & Presentations: Attend meetings and presentations with stakeholders, including property owners, developers, and franchise partners.
As a Receptionist at our company, your role will involve managing the front desk, handling documentation, and ensuring top-notch client service. You will serve as the initial point of contact, creating a positive impression and facilitating a seamless experience for our clients. Key Responsibilities: - Greet clients in a friendly and professional manner - Address client inquiries and fulfill their requests promptly - Deliver exceptional customer service to enhance client satisfaction Documentation: - Maintain precise and updated records efficiently - Handle MIS sheets and other necessary documentation proficiently - Ensure adherence to documentation protocols for accuracy and compliance Administrative Tasks: - Answer incoming calls and direct them appropriately - Manage email correspondence and other administrative duties proficiently - Perform additional administrative tasks as assigned Qualifications Required: - Exceptional communication and interpersonal abilities - Strong organizational and time management skills - Capability to maintain confidentiality and manage sensitive information - Proficiency in MS Office and basic computer literacy This position offers the opportunity to showcase your organizational skills, communication abilities, and dedication to exceptional client service. Join our team and play a vital role in maintaining our professional image and client satisfaction.,