Front Desk Manager

Job Title: Front Desk Manager/ Executive

Job Summary:

We are seeking an experienced and skilled Front Desk Manager to oversee the Front Desk Manager. The successful candidate will be responsible for ensuring exceptional guest service, managing front desk staff, and maintaining high standards of hospitality.

Key Responsibilities:

 Manage the front desk team, including recruitment, training, and performance management

 Ensure exceptional guest service, responding promptly to guest queries and resolving any issues

 Oversee the check-in/check-out process, ensuring accuracy and efficiency

 Manage room assignments, keys, and guest information

 Handle guest complaints and resolve issues in a professional and courteous manner

 Maintain high standards of hospitality, ensuring a warm and welcoming atmosphere for guests

 Monitor and control front desk expenses, including supplies and equipment

 Implement and maintain front desk procedures and policies

 Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest service

 Analyze guest feedback and implement changes to improve guest satisfaction

 Maintain accurate records and reports, including guest registration, room assignments, and front desk transactions

Requirements:

 2+ years of experience in a front desk management role in the hospitality industry

 High school diploma or equivalent required; degree in Hospitality Management or related field preferred

 Excellent communication and interpersonal skills

 Strong leadership and team management skills

 Ability to work in a fast-paced environment and handle multiple tasks simultaneously

 Proficient in front desk software and systems, such as Property Management Systems (PMS)

 Knowledge of hospitality industry standards and practices

Preferred Qualifications:

 Certification in hospitality management.

 Knowledge of local laws and regulations governing the hospitality industry.