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Front Desk Manager

Front Desk Manager

Naukri Hospitality Jobs

5 - 10 years

|

4 - 8 Lacs

Posted:17 hours ago| Platform:

Apply

Skills Required

front desk hotel operations front office operations customer service hotel management guest satisfaction front office management receptionist activities guest relations front office hospitality telephone operating guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Front Desk Manager to join our team at JW Marriott, with 5-12 years of experience in the hospitality industry.

Roles and Responsibility

Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
Supervise and coordinate the work of front desk staff, providing excellent customer service.
Handle guest complaints and resolve issues professionally and courteously.
Maintain accurate records of guest transactions and interactions.
Coordinate with other departments to ensure smooth hotel operations.
Implement effective strategies to enhance guest satisfaction and loyalty.

Job Requirements

Proven experience in front desk management or a related field.
Strong knowledge of front office operations, including reception, concierge, and bell captain duties.
Excellent communication and interpersonal skills.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Familiarity with hotel management systems and software.

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