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Front Desk Manager

Front Desk Manager

Naukri Hospitality Jobs

5 - 10 years

|

4 - 8 Lacs

Posted:1 day ago| Platform:

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Skills Required

application software guest service hotel operations front office computer systems front desk guest satisfaction front office management customer service front office operations guest management hospitality guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Front Desk Manager to join our team at Courtyard by Marriott, with 5-12 years of experience in the hospitality industry.

Roles and Responsibility

Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
Supervise and train front desk staff to provide exceptional customer service.
Handle guest complaints and resolve issues professionally and courteously.
Coordinate with other departments to ensure efficient room preparation and guest services.
Maintain accurate records of guest transactions and interactions.
Implement effective strategies to enhance guest satisfaction and loyalty.

Job Requirements

Proven experience in front desk management or a related field.
Strong knowledge of hotel operations, including front office procedures and protocols.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in using computer systems and software applications relevant to front desk operations.
Strong problem-solving skills and attention to detail.

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