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Front Desk Manager

Front Desk Manager

Naukri Hospitality Jobs

5 - 10 years

|

4 - 8 Lacs

Posted:16 hours ago| Platform:

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Skills Required

front desk hotel operations customer service front office hospitality sqlite front office management android receptionist activities front office operations kotlin java retrofit telephone operating guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Front Desk Manager to join our team at JW Marriott, with 5-12 years of experience in the hospitality industry.

Roles and Responsibility

Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
Supervise and train front desk staff to provide exceptional customer service.
Coordinate with other departments to ensure efficient guest room preparation and issue resolution.
Handle guest complaints and feedback professionally and courteously.
Maintain accurate records of guest transactions and interactions.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in front desk management or a related field.
Strong knowledge of hotel operations, including front office software and systems.
Excellent communication and interpersonal skills.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Familiarity with hotel industry standards and best practices.

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