90 Guest Management Jobs

Job Title: Administrative Manager Location : Punjab Department : Administration Reports To : Head Office Experience : 6-8 years of experience in Administrative Management (preferably in a manufacturing/plant Employment Type : Full-Time Instruction:- Make sure Someone is comfortable in Meat industry and ready for any location as per company need Job Summary: The Administrative Manager will be responsible for overseeing all administrative functions to ensure smooth and efficient operations of the facility. The role includes developing policies, coordinating with government bodies, ensuring compliance with regulatory requirements, managing office support services, and supporting visitors and staff requirements. Key Responsibilities: Policy Development & Implementation Develop and implement effective policies and procedures to enhance the operations and efficiency of the administrative department. Establish standard operating procedures for training, coaching, counseling, and career development in coordination with the Head Office. Planning & Coordination Initiate and coordinate goals, deadlines, and projects for departments in alignment with organizational objectives and in consultation with HO. Coordinate visits from buyers, clients, and delegates to the facility, ensuring all necessary arrangements are in place. Facility Management Ensure the facility is well-maintained, safe, and secure, complying with all environmental, health, and safety regulations. Oversee housekeeping and maintenance activities within and outside the factory premises. Government Liaison & Compliance Coordinate with central, state, and local government authorities for necessary licenses, renewals, and approvals. Maintain accurate and timely records and reports as required by regulatory bodies. Handle correspondence and replies to notices/letters from government agencies, ensuring appropriate follow-ups. Guest & Staff Support Services Manage arrangements for guest accommodation, local transportation, and logistics support. Oversee procurement and inventory of office and administrative supplies, including kitchen essentials. Qualifications & Skills: Bachelors or Master’s degree in Business Administration, Management, or related field. Proven experience in administration, preferably in a manufacturing or industrial setup. Strong interpersonal and communication skills. Excellent organizational and time-management abilities. Knowledge of statutory compliances, licenses, and local regulations. Proficiency in MS Office and administrative software tools. Working Conditions: Primarily based in the factory/plant location. Requires coordination with multiple stakeholders internally and externally. May involve occasional travel to local authorities or government departments.

Role & responsibilities Staff Management & Attendance Management Recruitment of Staff & Trainings VIP Guest Management Organizing in house - Events Coordinating Repairs & Maintenance Vendor Management & Negotiations Preferred candidate profile Good communication skills, Strong with travel & hotel bookings & strong in admin security liaisoning

We are Hiring for Asst Manager/EXECUTIVE -FIT, Leisure For Chennai Location Company:- LGT Groups Role: Asst Manager/EXECUTIVE -FIT, Leisure Location: West Membalam, Chennai - 600033 Division: Holidays Asst Manager/EXECUTIVE -FIT, Leisure: CHENNAI MAIN ROLE Under the direct supervision of the Leisure Manager, the Asst Manager will oversee the further tasks: 1. Responsible for the customer relations and after sales service of accounts which are assigned to her/him, such as checking the in-house guests about their trip and our services and take care of clients problems/complaints. 2. Responsible for updating the data base by informing the Marketing Department of any changes and/or additions to contact persons of accounts which are assigned to her/him. 3. Report all activities and issues to the Leisure Manager. 4. Other duties that may be assigned from time to time. Languages: English, Hindi. Mandatory skills: - very good knowledge of the tourism industry, - Very organized and detailed, - creative & have sales skills, flexibility, - able to work under pressure and short time deadlines - Knowing how to work on Microsoft office (Word, Excel, Power point) and Outlook Express or Microsoft Outlook. - Knowledge of Tour Plan software is a plus, - Ability to work in a team and international environment. - Willing to commit for a long-term position and career perspectives. Conditions: - Position available as soon as possible. Mode of Hiring:- Permanent Looking for candidates who can join immediately or within 30 days. Interested candidates please send me your resume over Parmar.Hardik@adecco.com.

Position Overview The Guest Relations Executive is responsible for creating exceptional guest experiences by providing high-quality service, addressing inquiries and concerns, and ensuring overall guest satisfaction in a professional hospitality environment. Key Responsibilities Welcome and greet guests upon arrival, ensuring a warm and positive first impression Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating to appropriate departments Coordinate with various departments to fulfill guest needs and resolve issues efficiently Process check-ins, check-outs, and handle reservation modifications Maintain accurate guest records and preferences to personalize future stays Handle billing inquiries and process payments Provide information about property amenities, local attractions, and services Assist with special arrangements for VIP guests or special occasions Monitor guest satisfaction and collect feedback Ensure compliance with all health, safety, and security procedures Qualifications Bachelor's degree in Hospitality Management, Tourism, or related field (preferred) 1-2 years of experience in guest services, hospitality, or customer service Excellent communication and interpersonal skills Professional appearance and positive, service-oriented attitude Problem-solving abilities and attention to detail Proficiency with property management systems and booking software Ability to remain calm and effective under pressure Foreign language skills (advantageous) Skills & Attributes Outstanding customer service orientation Strong organizational and multitasking capabilities Empathetic listening and conflict resolution skills Cultural awareness and sensitivity Flexible schedule including evenings, weekends, and holidays as needed Professional demeanor and presentation Would you like me to provide more details about any specific section of this job description

Position Overview The Guest Relations Executive is responsible for creating exceptional guest experiences by providing high-quality service, addressing inquiries and concerns, and ensuring overall guest satisfaction in a professional hospitality environment. Key Responsibilities Welcome and greet guests upon arrival, ensuring a warm and positive first impression Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating to appropriate departments Coordinate with various departments to fulfill guest needs and resolve issues efficiently Process check-ins, check-outs, and handle reservation modifications Maintain accurate guest records and preferences to personalize future stays Handle billing inquiries and process payments Provide information about property amenities, local attractions, and services Assist with special arrangements for VIP guests or special occasions Monitor guest satisfaction and collect feedback Ensure compliance with all health, safety, and security procedures Qualifications Bachelor's degree in Hospitality Management, Tourism, or related field (preferred) 1-2 years of experience in guest services, hospitality, or customer service Excellent communication and interpersonal skills Professional appearance and positive, service-oriented attitude Problem-solving abilities and attention to detail Proficiency with property management systems and booking software Ability to remain calm and effective under pressure Foreign language skills (advantageous) Skills & Attributes Outstanding customer service orientation Strong organizational and multitasking capabilities Empathetic listening and conflict resolution skills Cultural awareness and sensitivity Flexible schedule including evenings, weekends, and holidays as needed Professional demeanor and presentation Would you like me to provide more details about any specific section of this job description

Community Manager Managing GRE team ( Guest Relations Executive ) Analyzing user feedbacks through various methods such as Tool and focus connects Managing leadership connects Tracking client visits and managing the guests and visits Monitoring clients agenda, meetings and Day-to-day events Generating Weekly and Monthly reports

Community Manager Managing GRE team ( Guest Relations Executive ) Analyzing user feedbacks through various methods such as Tool and focus connects Managing leadership connects Tracking client visits and managing the guests and visits Monitoring clients agenda, meetings and Day-to-day events Generating Weekly and Monthly reports

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we do. We are looking for you to join our SDG family! We are seeking a highly skilled and experienced IdentityNow Engineer to join our team. As an IdentityNow Engineer, you will be responsible for designing, implementing, and maintaining the identity and access management (IAM) infrastructure. You will collaborate with cross-functional teams to ensure the secure and efficient management of identities, access rights, and application onboarding processes. Looking for notice serving candidates or immediate available. Key Responsibilities: Front desk management includes Managing visitors Coordinating interviews Helping employees with queries, provisioning stationery, medicine etc. Managing client visits Coordinating for events like team parties, annual day etc. Facility management Checking the upkeep of facility hygiene, cleanliness Managing the availability of utilities. Managing the housekeeping staff Travel management Should be able to manage both domestic and international travel includes visa knowledge ticket booking accommodation booking airport transfers. Transport management Booking cabs for employees Checking the usage and invoicing Other Admin related tasks Handling couriers Managing communication provisioning of mobile connection, handsets, checking its usage and invoicing. Maintaining MIS of all tasks undertaken. Should be able to create reports Required skills :- Excellent communication skills, both written and spoken (language) Ability to interpret, understand tasks given. Good computer knowledge (MS word, excel, ppt, outlook, teams) Good team player Should be able to think proactively and contribute ideas Should have the ability to add on to the tasks given Ability to multi task Responsible, should have the attitude to take ownership Somebody who doesnt need follow-ups Ability to work without much hand holding. Is curious to learn and know the whys and how’s of work Ability to compare and analyze quotes. Female candidates preferred

Dear Candidates, Greetings from Yellow Box HR Services Pvt Ltd! We are hiring actively for our reknowned Ecommerce client in Bangalore. Crew Captain (G4) Job description: Role Overview: The Lead Crew Captain is a high-ownership role within Clients new premium CREW Personal Assistance Service, designed for top-tier users. Youll be part of the founding team, directly shaping how the service operates and delivers delight to customers. This is a customer-facing, operations-heavy role focused on task management, customer interaction, and vendor coordination, with a strong emphasis on service excellence. 1. Request fulfillment a. Ensure quick response and timely completion of task as assigned b. Consistent and timely follow up with users to ensure successful fulfilment c. Have a friendly and helpful demeanour towards customers d. Maintain and update customer profile e. Offer delight opportunities where appropriate 2. Request Management a. Maintain a list of pending tasks and open conversations b. Track closure time and customer satisfaction c. Appropriately mark conversation status d. Track vendor lists and update data on performance of each vendor e. Task governance i. Provide estimate for TAT immediately upon receipt of task ii. Provide answers/solutions from pre determined catalogue iii. Refer to customer profile and order history for each task and customise iv. Ensure lowest possible TAT 3. Vendor Management a. Provide vendor team consistent feedback on quality of vendors b. Escalate any vendor related issues to vendor team immediately Ways of working: As CREW is a 24x7 service, our team works in shifts as per a pre-planned roster Captains would be working 5 days a week in rotational shifts - which means that they should be open to working on Saturdays and/or Sundays sometimes based on the roster Work from office is mandatory for any working day (including weekends) There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night Background for hiring: 1. College graduates (MBA, BBA, B.Tech, B.Com, etc.) 2. Ability to follow SOP and process, with friendly and helpful approach towards customers 3. Excellent communication skills, attention to detail and friendly persona 4. Strong organizational skills, attention to detail and ability to work within tight TATs 5. Good to have a. 2+ years experience in concierge service (OR) related hospitality industries like hotel reception/concierge (OR) customer service as call center agent, for premium / luxury segments (OR) EA/PA role for C-Suite b. Familiarity with vendor management KRAs 1. High responsiveness 2. Efficiency in taking and closing out requests 3. Strong adherence to SOPs 4. High customer satisfaction KPIs: 1. First Response Time 2. Average Handle Time 3. Task Completion Rate 4. Compliance % with SOPs by request 5. Customer Satisfaction Score at request level *FACE TO FACE INTERVIEW ONLY* *DRIVE ON-10/09/2025* Interested candidates can share their resume on- sreyashi@ybconsultants.com or whatsapp on- 89020 95131. Regards, Sreyashi Das Recruitment Executive Cell: 8902095131 Email: sreyashi@ybconsultants.com Yellow Box HR Services Pvt Ltd.

Client Experience & Relationship Management Serve as the main point of contact for clients, ensuring a personalized, respectful, and discreet experience. Build strong relationships with clients to enhance loyalty and satisfaction. Manage appointment scheduling, service coordination, and end-to-end journey of clientsfrom registration to report delivery and post-consultation follow-ups. Address and resolve client concerns promptly and professionally. Centre Operations & Service Coordination Oversee daily operations of the centre ensuring smooth delivery of services. Coordinate with internal teams to ensure timely and efficient service delivery. Monitor and maintain hygiene, ambience, and hospitality standards. People & Team Management Lead a small team of front office and support staff. Train and mentor staff on soft skills, customer etiquette, and service standards. Quality & Compliance Ensure all services are provided in compliance with medical, quality, and safety standards. Handle client documentation and consent processes with confidentiality and accuracy. Reporting & Feedback Track daily centre performance, client feedback, and service turnaround times. Prepare reports on client visits, satisfaction scores, and operational efficiency. Suggest and implement service improvements based on client insights.

As a Front Desk & Administrative Executive, you will play a crucial role in managing reception duties, office administration, and HR support. Your responsibilities will include being the first point of contact for visitors, clients, and employees, ensuring a welcoming and professional experience. You will maintain a clean and organized reception area, manage incoming calls efficiently, and coordinate with internal teams for meetings and appointments. Additionally, you will act as a liaison between departments to facilitate smooth office operations, oversee inventory management, and coordinate office maintenance and housekeeping. You will assist the HR team with employee documentation and onboarding formalities, monitor adherence to company policies, and address employee grievances related to office facilities. Your role will also involve managing and scheduling meeting rooms, coordinating internal and external meetings, handling incoming and outgoing couriers, and maintaining records of stock movements. You will be responsible for ensuring office discipline and decorum are maintained at all times and suggesting improvements for workplace efficiency and employee comfort. Key Performance Indicators for this role include professionalism in handling guests, call response time, reception area upkeep, timely procurement, stock maintenance, facility issue resolution time, accuracy in scheduling meetings, conflict resolution, room availability, proper record maintenance, and adherence to company policies. Joining us will offer you the opportunity to be part of an organized and professional office environment, work closely with HR and administration teams, and develop multi-functional skills in administration, operations, and employee engagement. If you have strong communication skills, attention to detail, and a proactive attitude, we invite you to apply and be a part of our dynamic and growing team. Share your updated resume to explore this exciting opportunity.,

Skills:- - Must have relevant experience with Excellent Communication -Language proficiency - English, Hindi and Marathi Key Roles Greeting Guests: Welcome guests warmly, assist with check-in and check-out, and ensure a smooth arrival and departure process. Managing Visitor Logs: Maintain accurate records of guest arrivals, room allocations, and contact information for security and service purposes. Handling Inquiries and Requests: Respond to guest questions about services, amenities, and local area, and address special requests efficiently. Coordinating with various Departments Resolving Complaints: Address and resolve guest concerns promptly, escalating unresolved issues to senior management when required. Maintaining Professional Appearance

We are seeking a proactive Front Office Executive with a pleasing personality and a strong sense of personal grooming. The ideal candidate will be proficient in English and possess excellent interpersonal and organizational skills to manage all front office activities and anticipate guest needs. Roles and Responsibilities Guest Management: Anticipate guest needs and ensure their comfort. Communication: Answer all incoming calls, redirect them, or take messages. You'll also check, sort, and forward emails. Office Administration: Maintain the office's clean and fresh appearance. You'll also use your knowledge of office management to assist with daily tasks. Skills Required Strong Interpersonal and Organizing Skills: The ability to manage multiple tasks and interact with guests and colleagues effectively. English Proficiency: Must be proficient in both oral and written English. MS Office Knowledge: A solid understanding of MS Office applications. Personal Attributes: A pleasing personality, a high sense of personal grooming, and a fresh appearance.

As an Event Manager, you will play a crucial role in planning, coordinating, and executing various events while ensuring the highest level of client satisfaction and guest experience. Your responsibilities will encompass event planning, budget management, team and vendor coordination, marketing and promotion, on-site event management, client and guest interaction, as well as post-event evaluation and reporting. You will be expected to understand the requirements and objectives of each event, create detailed plans and timelines, and oversee all operational aspects such as venue selection, catering, decor, transportation, and logistics. Effective budget preparation, negotiation with vendors for cost optimization, and adherence to financial guidelines are key aspects of your role. Leading internal teams, delegating responsibilities, and managing external partners like caterers, decorators, AV technicians, and security personnel will be essential for successful event execution. Coordinating marketing efforts through social media, email campaigns, ads, and collaborations with the marketing team will also be part of your responsibilities. During the event, you will be responsible for overseeing the setup, running, and teardown, handling any unexpected issues or changes calmly and professionally. Liaising with clients to ensure their satisfaction, managing guest experiences, and post-event activities such as evaluations, feedback collection, and analysis will be crucial for continuous improvement. The ideal candidate should have experience in managing various types of events, proficiency in event management software, and a strong network of vendors and service providers. This position offers full-time, permanent employment with opportunities for growth and development. Additionally, benefits include paid sick time, and the work schedule may involve day shifts, rotational shifts, and weekend availability. The work location is in person, requiring your physical presence for effective event management.,

You are hiring for a Sales & Operations Manager at Le Seasons, Mahipalpur (Delhi). About Us: Le Seasons Hotels & Resorts is a trusted name in premium hospitality with a growing portfolio of elegant 4-star properties in Goa, Mahipalpur (Delhi), and Greater Noida. We take pride in delivering seamless guest experiences, excellent service standards, and strong partnerships across corporate, travel, and event segments. Role Overview: As a dynamic, experienced, and result-oriented Sales & Operations Manager, you will lead both the sales and operational functions for our Mahipalpur, Delhi property. Your expertise in handling 4-star hotel operations and driving sales across corporate, B2B, MICE, and travel trade segments in the Delhi NCR market is crucial. Key Responsibilities: Sales: - Develop and execute sales strategies to maximize room and banquet sales. - Build and maintain strong relationships with corporate clients, travel agents, OTAs, and B2B partners. - Actively pursue new business opportunities and lead conversions in the corporate and MICE segments. - Create monthly sales plans, projections, and performance reports. - Train, guide, and supervise the sales team to enhance productivity and target achievement. Operations: - Oversee day-to-day hotel operations ensuring service excellence and guest satisfaction. - Coordinate with all departments (Front Office, F&B, Housekeeping, Maintenance) for smooth operations. - Manage guest escalations and ensure timely resolution of operational issues. - Monitor operational costs and ensure adherence to budgets. - Implement SOPs and improve operational efficiency wherever necessary. Candidate Profile: - Minimum 5-7 years of relevant experience in sales and hotel operations, preferably in a 4-star or upscale hotel. - Strong corporate and B2B network within the Delhi NCR market. - Excellent knowledge of hotel operational standards, guest management, and event handling. - Ability to independently handle sales strategies, team training, operational planning, and client servicing. - Excellent communication, leadership, and negotiation skills. - Hands-on experience with projections, forecasting, and target planning. This is a full-time role with benefits including food provided and Provident Fund. The work schedule includes day shift, morning shift, and rotational shift. The work location is in person.,

You will be responsible for reception and call management, visitor or guest management, managing inward and outward couriers, library management, admission management, material management, housekeeping management, security management, assisting faculty, staff management, and student outreach activities. RNB Global University, located in Bikaner, Rajasthan, is a renowned institution dedicated to academic excellence and nurturing future leaders. Established in 2015 by the Rajasthan Vidhan Sabha and approved by the University Grants Commission (UGC), the university offers UGC-recognized degrees. The campus is equipped with modern facilities including state-of-the-art libraries, world-class lecture halls, labs, and uninterrupted internet access to provide high-quality education in a learning-focused environment supported by advanced technology and infrastructure.,

Executive Support Work directly with the Chairman to support all aspects of their daily work routine. Maintain and manage the Chairmans calendar, scheduling meetings, appointments, speaking engagements, and travel arrangements (domestic and international). Handle printing, faxing, mailing, copying, and filing requirements efficiently. Prepare and reconcile expense reports, ensuring timely and accurate submission Communication & Coordination Serve as a liaison between the Chairman, management, employees, and external parties/clients. Screen phone calls and visitors, addressing queries with tact and diplomacy. Manage/prioritize matters of attention, redirecting them appropriately or handling them independently as required. Draft and compose correspondence, reports, and presentations on behalf of the Chairman. Meeting Coordination Prepare and distribute meeting agendas and materials. Attend meetings, take notes, and prepare initial drafts of minutes and summaries along with timely follow-ups. Administrative Management Maintain paper and electronic filing systems, ensuring organization and easy accessibility. Oversee the preparation and organization of reports, documents, tables, and charts as needed. Track key projects and commitments, providing timely updates and reminders. Draft/review important documents, contracts, and correspondence before submission. Prepare weekly status reports and assist in decision-making by providing data-driven insights. Maintain and organize various records, files, and documents related to the Chairmans professional activities. Ensure confidentiality and security of all sensitive information. Travel & Logistics Arrange detailed travel itineraries, including flights, accommodation, and transportation, for both domestic and international trips. Handle visa applications and related documentation as needed. Ensure smooth coordination of logistics for the Chairman's personal and professional commitments. Guest Management Coordinate arrangements for guests visiting the Chairman, including hospitality, travel, and accommodations if needed. Ensure the Chairmans office and related areas are presentable and well-prepared to host meetings or informal gatherings. Organizational skills, multitasking skills, time management Proficiency in MS Office Strong interpersonal skills, hospitality, proffessional, excellent communication, english speaking skills

1.Responsible for day to day plant admin related work. 2 Ensuring that the building and facilities are in compliance with health, environmental and security standards. 3 Responsible for arranging new vendors for Fire Safety/ stationary / Housekeeping / etc, when required. 4 Participate in development of training curriculum, conduct security awareness campaigns, and evaluate their effectiveness. 5 Coordinate with HR Department during the employee engagement and Employee Welfare activities/ Festival Celebration / Annual function of the company. 6 Guest Management, Security handling, Cleanliness & Compliance, Pest Control, Waste Management. 7 Must have comprehensive knowledge about Governance, risk, compliance, internal audit, and operational risks.

You will be joining KanavLiving, a unique eco-inspired boutique home-stay located in the tranquil mountains of Kanthalloor, Idukki, Kerala. Our property features thoughtfully designed mud and wood houses, warm hospitality, and immersive experiences such as jungle safaris, creating unforgettable stays for our guests. As part of our team, you will contribute to a brand that celebrates authentic, nature-driven living. As a Food & Guest Experience Specialist, your primary responsibility will be to oversee the day-to-day kitchen operations to ensure an exceptional guest experience and smooth property management. You will have the opportunity to arrange meals for guests, manage kitchen operations, and ensure seamless service. Additionally, you will be responsible for welcoming guests, assisting with check-in/check-out procedures, addressing guest concerns, and ensuring their comfort during their stay. You will also play a pivotal role in overseeing the upkeep, cleanliness, and overall condition of the property. Furthermore, you will lead and coordinate support staff to maintain high standards of service and efficiency. We are seeking an individual who is responsible, proactive, and organized, with the ability to manage end-to-end kitchen operations. You should be capable of supervising a small team and coordinating daily operations effectively. The role requires you to be comfortable working in a remote, nature-driven, and peaceful setting. It is essential that you understand KanavLiving's vision and values, embodying them as a brand ambassador to create a memorable guest experience. By joining our team, you will have the opportunity to work in a beautiful mountain retreat and be part of a growing hospitality brand. We offer a competitive salary along with performance-based incentives. If you are passionate about hospitality, enjoy working in a natural environment, and take pride in creating welcoming spaces for guests, we encourage you to apply for this exciting opportunity. To apply for this position, please send your resume to kanavliving@gmail.com. For more information about our vibrant community and unique retreat, you can also check us out on Instagram and visit our website. Join us in creating unforgettable experiences for our guests at KanavLiving!,

As a Restaurant Supervisor, your responsibilities will include overseeing staff management and guest management in the restaurant. You will be required to work full-time on a permanent basis, with a schedule that includes rotational shifts. The ideal candidate should have at least 1 year of total work experience, although this is preferred and not mandatory. The work location for this position is in person.,

Title Facilities executive Soft Services Location Mumbai-Airoli 3 Experience 1 to 5 years of experience in soft services with large organization Key skills : Soft services, cafeteria management, invoicing , Plumbing, Facility Management, Vendor management , People Management Skills, Continuous Improvement , Mailroom services , Housekeeping Services Job Descriptions: - Overall responsible for cleaning operation on site. Ensure all shifts are manned with adequate manpower Birthday, R&R events to motivate the ground level teams Proper analysis of teams performance to take best out of them Validation of consumables requisition on monthly basis Ensure NO ZERO stock situation on site Inventory tracker is developed for all consumables with the reorder level Pest Control Services: Services are carried out as agreed. Periodic site assessments through vendor to service improvements & ensure all the loopholes shared in assessment are being closed Mailroom Services: Responsible for smooth operation of Mailroom Services Monthly invoices validation & process Ensure MIS is being received from the vendor on monthly basis Helpdesk Management: Ensure all requests raised at helpdesk are being monitored & closed as per the TAT defined. Support for closing for any pending request Event Management : Support business functions for office events To ensure daily walk around through facility & observation being highlighted to the client & update with closer status. Ensure weekly caf menu is shared by the vendor on every Friday Ensure proper maintenance of kitchen equipment. Training schedules for vendors is implemented & ensure the training man-hours’ are recorded Responsible for po creation and invoice processing for site Coordination with landlord team, Follow-up with Vendors for proper maintenance of Equipment (Preventive, Predictive and breakdown) Preparation of Reports on Daily, Weekly, Monthly basis & 52-week PM reports Preparation of work permits for vendor works and coordinating with them for the completion of work. Attending meetings with clients and vendors on maintenance issues. Planning and indenting for the materials required for PPM. Checking of logbooks, reading books and check lists. Planning. Follow-up with Vendors for AMC contract renewal and timely submission of the invoices Supervision of housekeeping Supervisor and other housekeeping staff.

Role & responsibilities a) Greeting visitors and guests and directing them to concerned department and concerned person. b) Handling EPABX responding incoming call and transferring to concern department and concerned person. c) Diary management and management of meeting rooms. d) Booking cars and vehicles as and when required. e) Submitting bill accounts department with all required document and approval. f) Collecting requires information for company ID and Visiting cards and forwarding them to Vendor for process. g) Inward and outward of mailing desk. h) Making and submitting reimbursement sheet and forwarding it to the accounts department. i) Helping in events and Employee engagement activity. j) Supporting in other work as informed by Line Manger. k) Creating and sharing google forms or training, Survey or information collection. l) Collecting training response reports and sharing with HR team. m) Drafting Welcome mail. n) Adding and removing people in whats up group on their joining and leaving. o) Calendar blocking and coordinating for induction. p) To connect conference call. q) Working on requests made by staff for cards, travel arrangements and other logistics.

Job description: Mango Hills is looking for a seasoned Operations Manager with a proven track record in the hospitality industry , specifically within hotels and resorts , to oversee and optimize day-to-day operations. The ideal candidate will bring strategic insight, operational excellence, and strong leadership to ensure guest satisfaction, profitability, and team performance across all departments including front office, housekeeping, F&B and recreational services. Operational Leadership: Oversee the daily functioning of hotel and resort operations, ensuring all departments deliver exceptional service. Develop, implement, and maintain SOPs to uphold brand standards and guest experience. Monitor and improve operational workflows, guest satisfaction, and service delivery. Team Management & Development: Lead, mentor, and motivate departmental heads and staff, fostering a high-performance culture. Conduct regular performance reviews, training needs assessments, and talent development plans. Promote cross-functional collaboration and open communication across departments. Financial & Business Acumen: Assist in budgeting, forecasting, and cost control across all operational departments. Drive revenue-generating initiatives and control operating expenses to maximize profitability. Analyze P&L statements, KPIs, and operational reports to identify areas for improvement. Guest Experience & Quality Control: Monitor guest feedback and implement service recovery strategies where necessary. Ensure consistent delivery of a 5-star guest experience through training and quality checks. Liaise with guest relations and front office to manage VIPs, special requests, and complaints. Compliance & Safety: Ensure all operational activities comply with local laws, health & safety regulations, and environmental standards. Conduct regular audits to maintain hygiene, safety, and security standards.

Assists the propertys Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brands service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. Education and Experience High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Core Work Activities Maximizing Revenue & Managing Profitability Solicits/books local catering business and develops group business. Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting. Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders. Ensures booking guidelines are followed and catering leaders are maximizing space and revenue. Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers, and market. Managing Sales Activities Assists with selling, implementation and follow-through of catering promotions. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services. Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks. Ensures catering leaders are generating lost business reports. Manages the catering sales efforts for the property including local and group/catering business. Distributes catering and group contracts before group arrival. Understands competitor offerings and effectively sells against them. Providing Exceptional Customer Service Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations, and other property departments to ensure guest satisfaction. Supports companys customer service standards and propertys brand standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending appropriate features and services to exceed their expectations and build loyalty. Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business and concerns, to offer better solutions both prior to and during the event.

Responsibilities: Ensure exceptional customer service at all times Manage guest requests & complaints promptly Oversee front desk operations & staff supervision Maintain high standards of hospitality & cleanliness