Recruitment Manager

The Account Manager plays a central role in managing strategic client partnerships across the UK and Europe, leading a recruitment delivery team, and ensuring the timely and high-quality completion of all assigned vacancies. This position blends client-facing account management, team leadership, and full delivery oversight for recruitment projects.

Key Responsibilities:-

Client Management

• Serve as the main point of contact for designated UK/EU clients, developing strong and lasting relationships with hiring managers and stakeholders.
• Hold regular review calls/meetings to assess open vacancies, pipeline progress, challenges, and market trends.
• Understand clients’ hiring plans, skill needs, and SLAs, and translate them into clear delivery requirements for the team.

Team Leadership

• Lead and mentor a team of recruiters/resourcers, setting targets, assigning requisitions, and reviewing daily and weekly performance.
• Provide direction on sourcing strategies, screening criteria, and client expectations, ensuring consistent quality of work across the team.
• Conduct one-to-one sessions, performance reviews, and training initiatives to develop capability and drive motivation.

Delivery & Process Ownership

• Own end-to-end delivery for assigned accounts, from role briefing through to offer stage and onboarding.
• Ensure all requisitions are managed within agreed timelines and SLAs, supported by accurate ATS/CRM tracking of pipelines, submissions, interviews, and offers.
• Identify and resolve delivery issues promptly (e.g., low candidate flow, feedback delays, offer negotiation challenges) and collaborate with internal teams where necessary.
• Review hiring data and produce regular reports on KPIs such as fill rate, time-to-hire, and source mix, recommending actions for improvement.

Commercial & Account Growth

• Identify opportunities to expand existing accounts through additional roles, new skill segments, or broader UK/EU coverage.
• Support commercial conversations including pricing, renewal of agreements, and ensuring contract compliance aligned with company policies.