Quality Assurance Manager

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

As QA Test Manager within the UKI Client Delivery organization, you will help ensure the quality, reliability, and performance of our software and Identity & Fraud (ID&F) solutions. Reporting into Director of Testing - UKI, you will lead the testing strategy across a diverse portfolio of client projects, ensuring that all deliverables meet the highest standards of excellence and align with client expectations.

We are looking for a quality-first mindset, and 8+ years of experience in testing across functional, non-functional, and automation domains. You will collaborate with client partners, delivery leads, engineering teams, and product owners to embed quality throughout the delivery lifecycle and improve. You will be reporting to a Director.

Responsibilities:

• Testing Strategy & Governance: Develop and implement comprehensive testing frameworks, methodologies, and best practices.
• Leadership: Lead a team of testing professionals, encouraging a culture, and ensuring agreement on our goals.
• Quality Assurance: Oversee quality assurance processes, ensuring adherence to industry standards in testing.
• Automation & Innovation: Guide automation programs to enhance efficiency, scalability, and reliability in testing processes.
• Client Collaboration: Work with clients to understand testing requirements, ensuring their expectations are met with test coverage.
• Risk Management: Identify potential risks in client deliveries and implement mitigation strategies through structured testing approaches.
• Performance & Security Testing: Ensure comprehensive performance and security testing, meeting regulatory and compliance requirements.
• Continuous Improvement: Evaluate and refine testing methodologies based on industry trends and project insights to enhance overall delivery quality.
• Partner Engagement: Act as the primary QA contact for client partners, ensuring, issue resolution, and understanding on quality goals. Collaborate with teams, including developers, business analysts, and project managers, to embed quality at every stage of the delivery cycle.

Who we're looking for:

• 5+ years of experience managing QA in client-facing delivery environments.
• Experience with client delivery lifecycles, governance models, and partner expectations.
• Expertise in test automation frameworks and tools (e.g., Selenium, Cypress, and JUnit).
• Experience with SOAP UI, Postman, Cucumber/Gherkin, and GenAI tools.
• Solid knowledge of Agile, DevOps, and CI/CD practices.
• Proficiency in Atlassian tools (Jira, Confluence, Bitbucket).
• And experience in requirement analysis and defect management.
• Experience in performance and security testing, including compliance and regulatory testing.

Qualifications

• Bachelor's degree in computer science, Engineering, or related field.
• Relevant certifications (e.g., ISTQB, Certified Agile Tester).

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. To support this endeavor, we offer the best family well-being benefits, enhanced medical benefits and paid time off.

Experian Careers - Creating a better tomorrow together

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