Quality Assurance Manager

Responsible for the University’s academic quality assurance and enhancement, adopting best practice approaches, systems and structures in order to ensure that the University is compliant with external quality assurance requirements and other relevant regulatory frameworks in all areas. Lead and manage a designated quality team responsible for delivering the department’s vision for quality assurance and enhancement, enabling integrated, cross-team working with members of the various departments and schools as appropriate.

Roles & Responsibilities

• To lead the University's academic quality assurance and enhancement service, taking responsibility for ensuring that effective quality processes and systems are in place to comply with national quality assurance requirements and other relevant regulatory frameworks in all areas
• Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations.
• Monitor and evaluate the effectiveness of existing quality systems and make recommendations for improvements.
• Develop, Implement and Maintain the Quality Management System as per ISO 9001
• Prepare the Quality Manual,Quality Procedures,Policiescheck lists relevant to the departments / university
• Organize, Schedule , Conduct various departments Internal Audit to determine the adequacy and efficiency of the Quality Management System
• Report the performance of the Quality Management System/ISMS to the Vice Chancellor
• Analyze and improve the Quality Management System/ISMS through process changes
• Liaise with external agencies to maintain the certifications completed on time
• Create awareness on Quality Management System withinvarious departments
• Support Departments on the implementation of Quality Management System
• Identify opportunities for process improvement and lead initiatives to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to implement changes and drive continuous improvement throughout the organization.
• Stay abreast of industry regulations and standards to ensure the organization's compliance.
• Work with regulatory affairs to address any compliance issues and implement corrective actions.
• Plan and conduct internal audits to assess adherence to quality standards.
• Coordinate external audits and inspections, addressing findings and ensuring corrective actions are implemented.
• Oversee the creation and maintenance of quality documentation, including procedures, work instructions, and records.
• Prepare and present regular reports on quality metrics and key performance indicators to senior management.
• Develop training programs for employees to enhance their understanding of quality standards and processes.
• Ensure that all team members receive adequate training to perform their roles effectively.

Skills Required

• Several years of experience in quality assurance, with a proven track record of leadership.
• In-depth knowledge of quality management systems, industry standards, and regulatory requirements.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Highly articulate, excellent written and oral communication skills with the ability to liaise effectively at all levels within the institution and externally
• Ability to effectively lead and manage own team, and build and manage effective collaborative working relationships between departments within the University
• Ability to interpret, interrogate, synthesize and make effective & constructive use of data/information relevant to assuring and enhancing quality and academic standards

Qualification & Experience

• A Master's Degree in any discipline from a recognized University/Institute
• QA Certification is mandatory
• Preference would be given to candidates having at least 10 years of experience in a similar profile with any manufacturing / FMCG/telecom organisation

Reporting Relationship

• Reports to Vice Chancellor