Quality Assurance Manager

Principal Accountabilities:

• Maintain defined timelines for vendor approvals, ensure adherence to all compliance parameters, and monitor and compare key criteria such as cost, technical nuances, infrastructure, and overall product standards
• Investigate all complaints received from buyers and suppliers, prepare an investigation report, and initiate appropriate corrective actions, including monitoring and implementing compensation where applicable.
• Ensure strict adherence to the Standard Operating Procedures (SOP) for all vendors, including New Product Development (NPD) and regular supplies.
• Review and validate samples and artwork as per the defined SOP and ensure TAT compliance at every stage.
• Ensure sample approvals are completed within the stipulated 3-day timeline.
• Conduct factory visits as per the scheduled plan to monitor “in-process” products and ensure compliance with quality standards.
• Maintain proper documentation and escalate deviations promptly for corrective action.
• Conduct monthly review meetings with the team to evaluate work progress, adherence to assigned timelines, and achievement of KPIs/parameters.
• Analyze performance gaps and provide guidance for improvement.
• Ensure documentation of review findings and follow-up actions for continuous improvement.
• Monitor the consistency and quality of work delivered by the team.
• Implement and monitor Corrective and Preventive Action (CAPA) guidelines across vendor operations.
• Identify non-conformities (NC) or observations during audits or inspections and initiate appropriate corrective actions.
• Ensure timely closure of CAPA activities and maintain records for compliance checks.
• Coordinate with relevant stakeholders to prevent recurrence of issues by strengthening systems and processes.
• Support audit preparedness to ensure zero NC during external or internal audits.
• Provide training to the team on management skills, vendor SOPs, CAPA guidelines, and quality parameters.
• Conduct periodic refresher sessions to build capability and ensure consistent process adherence.
• Identify skill gaps and recommend required training programs for team development.
• Ensure proper documentation of training attendance and feedback for continuous skill enhancement.

Education

B.SC.