Quality Assurance Executive

Quality Assurance Executive

This is a critical position requiring deep data analysis skills, investigative curiosity, and the ability to maintain strict confidentiality while ensuring sales integrity.

Job Title: Quality Assurance Executive 

Job Location: Ahmedabad

Job Type: Full-Time

Job Timings: 04:00 AM to 01:00 PM

Responsibilities:

1.Sales Activity Monitoring and Auditing

• Behavioral & Data Auditing:

  Conduct periodic, daily, and weekly audits of the entire sales team's working patterns, data entries, and behavioral metrics across all sales tools and platforms.

• Red Flag Identification:

  Act as the

  "spy" for the Sales Manager

  by meticulously reviewing activities to uncover potential

  "red flags,"

  such as:

o  Inconsistent data logging or data omission.

o  Unusual discounting or non-standard pricing practices.

o  Failure to adhere to defined client onboarding procedures and compliance protocols.

o  Irregular patterns in client follow-up activities.

o  Time-on-task discrepancies or low overall activity levels.

• Follow-up Compliance:

  Specifically track and verify that Sales Representatives are adhering to required follow-up schedules and protocols for client onboarding and relationship management.

2.Data Analysis and Systems Exploration

• Dive Analysis:

  Utilize strong data analysis skills to explore and correlate various data points to understand the "why" behind performance fluctuations and red flags.

• Tool Expertise:

  Act as an expert explorer of our working tools

  (CRM, Telephony Systems, etc.) to ensure all available data is being leveraged for audit purposes.

• Process Mapping:

  Develop a thorough understanding of the entire sales lifecycle, from initial client approach to final onboarding, in the logistics industry context.

3.Reporting and Communication (The Whistleblower Function)

• Comprehensive Report Generation:

  Prepare concise, clear, and comprehensive audit reports based on individual and team findings.

• Actionable Submissions:

  Submit these reports directly to the Sales Manager, clearly highlighting

  actionable items only

  , saving the manager time on detailed investigation.

• Maintaining Records:

  Establish and maintain an organised system for all audit reports, findings, and follow-up actions to track continuous improvement.

• Objective Reporting:

  Maintain an objective and professional

  "whistleblower"

  stance, ensuring all findings are fact-based and reported without bias, upholding the integrity of the audit function.

Required Skills and Qualifications

• Experience:

  Proven experience (2+ years) in a sales support, sales operations, quality assurance, or auditing role, preferably within the logistics or high-volume B2B industry.

• Data Analysis:

  Strong ability to interpret and manipulate large datasets and translate them into simple, actionable insights. Proficiency in Excel/Google Sheets is mandatory.

• Technical Curiosity:

  Demonstrated ability to quickly learn and explore all areas of complex CRM (Customer Relationship Management) and sales enablement tools.

• Auditing & Whistleblowing Acumen:

  Must possess high ethical standards and the courage to report non-compliance objectively and professionally (the "good whistle blower" trait).

• Reporting Excellence:

  Exceptional

  report creating and report maintaining skills

  , with a focus on clarity, brevity, and actionable content.

• Communication:

  Excellent written communication skills for professional report drafting.

Perks & Benefits:

· Accident Insurance

· Alternate Saturdays Off & Alternate Saturdays half day working

· Best work culture

Join NSEG Private Limited and be a part of our dynamic team, contributing to the growth and success of our company.

For any query email us at hr@nsegindia.com