Project Support Engineer

Job Description
Position: Project Support Engineer
Company: Intozi Tech Pvt Ltd

About Intozi
Intozi is a rapidly growing AI video analytics and computer vision company specializing in next-generation solutions such as Ikshana – AI Vision Agent, highway and mobility analytics, airport analytics, manufacturing compliance intelligence, and customized computer vision deployments across India.

We are seeking a Project Support Engineer to ensure efficient deployment, onboarding, support, and successful delivery of AI-based video analytics projects.

Key Responsibilities

1. Project Deployment & Support

• Assist in the installation, configuration, and commissioning of Intozi’s video analytics systems.
• Coordinate with field engineers for camera integration, network configuration, and hardware setup.
• Conduct system testing, validation, and readiness checks for PoCs and production deployments.

2. Technical Troubleshooting

• Diagnose and resolve issues related to cameras, servers, GPUs, networking, and software components.
• Collaborate with the engineering team to address bugs, configuration errors, and site-specific challenges.
• Provide L1/L2 support for customer queries and incident resolution.

3. Monitoring & Reporting

• Monitor system health, alerts, and analytics performance using dashboards.
• Prepare deployment reports, checklists, logs, RCA (Root Cause Analysis) documents, and customer update reports.
• Track SLA compliance and ensure timely closure of support tickets.

4. Customer Coordination

• Interact with clients, system integrators, and partners to ensure smooth project execution.
• Conduct user training sessions and assist customers in understanding product workflows.
• Support demo setups, Proof-of-Concepts (PoCs), and pilot deployments.

5. Documentation & Process Compliance

• Maintain installation guides, site survey reports, network diagrams, and deployment documentation.
• Ensure adherence to project timelines, delivery commitments, and quality standards.

Skills & Qualifications Technical Skills

• Basic knowledge of networking, IP cameras, NVR/VMS systems, and server hardware.
• Working knowledge of Linux, command-line operations, and basic troubleshooting techniques.
• Familiarity with AI/video analytics concepts (preferred).
• Exposure to cloud or on-premise deployments, GPUs, and Docker is an added advantage.

Soft Skills

• Strong communication abilities and customer-handling skills.
• Ability to work under pressure during project go-live and PoC phases.
• Good documentation, coordination, and time-management skills.

Education

• B.Tech / B.E. / Diploma in Electronics, Computer Science, IT, or related disciplines.

Contact Details – Human Resources

Name: Sandhya Singh
Email: hr@intozi.io
Phone: +91 92899 64570

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person