Project Support Engineer

About Intozi

Intozi is a fast-growing AI video analytics and computer vision company building cutting-edge solutions like Ikshana – AI Vision Agent, Highway & Mobility analytics, Airport analytics, Manufacturing compliance intelligence, and custom CV deployments across India.

We are looking for a Project Support Engineer who can ensure smooth deployment, onboarding, support, and delivery of AI-based video analytics projects.

Responsibilities Project Deployment & Support

• Assist in installation, configuration, and commissioning of Intozi video analytics systems.
• Coordinate with field engineers for camera integration, network setup, and hardware readiness.
• Conduct system testing, verification, and ensure readiness for PoCs and production deployments.

Technical Troubleshooting

• Diagnose issues related to cameras, servers, GPUs, networking, and software components.
• Work closely with the engineering team to resolve bugs, configuration errors, and site-specific challenges.
• Provide L1/L2 support for customer queries and incident resolution.

Monitoring & Reporting

• Monitor system health, alerts, and analytics performance through dashboards.
• Prepare deployment reports, checklists, logs, RCA documents, and customer update reports.
• Track SLA compliance and ensure timely ticket closures.

Customer Coordination

• Interact with clients, system integrators, and partners for smooth project execution.
• Conduct user training and help customers understand product workflows.
• Support demo setups, PoCs, and pilot deployments.

Documentation & Process

• Maintain installation guides, site survey reports, network diagrams, and deployment documentation.
• Ensure adherence to project timelines and quality standards.

Skills & Qualifications Technical Skills

• Basic understanding of networking, IP cameras, NVR/VMS systems, and server hardware.
• Knowledge of Linux, command-line usage, and basic troubleshooting.
• Familiarity with AI/video analytics concepts (preferred).
• Exposure to cloud/on-prem deployments, GPUs, and Docker (added advantage).

Soft Skills

• Strong communication and customer-handling abilities.
• Ability to work under pressure during project go-live and PoC phases.
• Good documentation and coordination skills.

Education

• B.Tech / B.E. / Diploma in Electronics, Computer Science, IT, or related fields.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person