Product Trainer

Job Description: State Trainer – COSMIQ Range of Solutions

Role Overview

The State Trainer is responsible for delivering high-quality training, onboarding, partner enablement, and capacity-building programs for schools and channel partners adopting the COSMIQ range of educational solutions. The role ensures that teachers, coordinators, school leaders, redistribution partners, and resellers fully understand, adopt, and effectively use COSMIQ products to achieve strong learning and implementation outcomes.

As the key representative of COSMIQ Edusnap Private Limited at the state level, the trainer plays a crucial role in customer satisfaction, product adoption, partner training, field support, and long-term engagement, working closely with both the academic and sales teams.

Key Responsibilities :-

1. Training Delivery & Facilitation

Deliver teacher trainings, leadership orientations, reseller/partner trainings, demos, and onboarding workshops.

Adapt training for different school settings, grade levels, user skill sets, and partner profiles. Demonstrate COSMIQ products with clarity, accuracy, and practical educational relevance. Maintain high engagement through interactive training methods.

2. Partner & Reseller Enablement (Redistribution Network)

Train redistribution partners and resellers on product features, usage, demo flow, and implementation expectations. Ensure partners are fully equipped to conduct school demos, product presentations, and customer interactions. Conduct periodic refresher sessions to maintain consistent partner knowledge. Work closely with the sales team to support partner-led pre-sales engagements. Evaluate partner readiness, identify gaps, and share structured feedback to strengthen channel capability.

3. Customer Engagement (Pre-Sales & Post-Sales)

Support the sales team in pre-sales activities such as demos, walkthroughs, and solution mapping for schools. Provide post-sales onboarding, training, and usage support to ensure smooth implementation and technology adoption. Build strong relationships with school leadership, coordinators, and teachers to ensure long term association. Address customer queries in coordination with internal teams to ensure timely resolution.

4. Implementation Support for Schools

Assist schools during onboarding and early implementation stages. Provide hands-on classroom-level support to help teachers integrate COSMIQ solutions effectively. Track product usage and escalate usage challenges to product, support, or implementation teams. Ensure schools achieve expected adoption and proficiency milestones.

5. Stakeholder Management Coordinate training schedules with school administrators, coordinators, and academic staff. Represent COSMIQ with professionalism across all customer and partner interactions. Align resellers and channel partners competencies with COSMIQ’s standards and requirements.

6. Reporting & Documentation Maintain accurate and organized records of all training sessions, attendance, partner interactions, and school implementation progress. Share weekly/fortnightly qualitative reports focused on training quality and feedback with internal teams. Update internal dashboards regularly with training status, issues identified, recommendations, and follow-up actions. Ensure documentation is consistently updated and accessible for internal review, planning, and decision-making.

7. Continuous Improvement Share on-ground insights with product, content, and implementation teams to support product enhancement. Stay updated with new product releases and business expectations. Upgrade training methods to improve adoption and effectiveness across schools and partners.

Key Result Areas (KRAs)

Customer Orientation & Relationship Building

Partner/Reseller Enablement & Readiness

Quality and Effectiveness of Training Delivery

Product Adoption & Teacher Usage

Accuracy and Timeliness of Reporting

Implementation Efficiency in Schools

Pre-Sales & Post-Sales Support Effectiveness

Required Skills & Competencies

Strong communication, presentation, and interpersonal skills Ability to build rapport with teachers, coordinators, principals, and partners Technically adaptable; able to learn and demonstrate products confidently Understanding of pedagogy, digital learning, and classroom needs Problem-solving attitude, empathy, patience, and customer-first mindset Well-organized, detail-oriented, and committed to timelines Presentable and confident in both academic and sales environments Willingness to travel within the assigned territories

Education & Experience Eligibility:

2–4 years of experience in the relevant field.

Prior teaching or training experience in schools, EdTech, STEM, ICT, robotics, or digital learning is a strong advantage Experience in product training, channel training, or academic implementation is preferred but not mandatory.