Product Support Specialist

Roles and Responsibilities:

• We are seeking a technically skilled and customer-focused

  Product Support Specialist

  to lead the end-to-end technical engagement with TDMARC clients. This includes onboarding, configuration, troubleshooting, and ongoing support.
• Manage

  TDMARC customer accounts

  , serving as the primary point of contact for product support, usage guidance, and troubleshooting.
• Onboard and guide customers in setting up SPF, DKIM, DMARC, and BIMI
• Manage DNS configurations, monitor domain health, and analyze DMARC reports.
• Strong understanding of networking fundamentals (IP, SMTP, DNS, ports), email infrastructure (SPF, DKIM, DMARC, spoofing, SMTP servers),

  Experience with web technologies (HTTP/HTTPS, landing pages), firewall/email gateway configurations, and Active Directory integrations (LDAP, OAuth, SSO).

• Gather and analyze customer feedback, suggest product improvements, and contribute insights that inform the product roadmap and enhancements.

Qualifications & Skills:

Must-Have:

• Strong understanding of DNS, Email Protocols (SMTP, SPF, DKIM, DMARC).
• Hands-on experience configuring SPF, DKIM, and DMARC records.
• Excellent troubleshooting and analytical skills.
• Client-facing experience in a technical support or TAM role.

Preferred:

• Familiarity with email security platforms (like Proofpoint, Mimecast, Cisco, PowerDMARC, etc.)
• Experience with Postmark, SendGrid, Office 365, Google Workspace, Zoho Mail, etc.
• Knowledge of BIMI implementation is a plus.

Why You'll Enjoy Working at Threatcop:

1. Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.
2. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future).
3. We are an equal opportunity employer, where everyone has a fair chance.

About Us:

Threatcop Inc. is a leading People Security Management(PSM) company and a sister concern of Kratikal.

Threatcop helps organizations reduce the impacts of cyber threats by strengthening the cybersecurity posture of employees. With a focus on reducing social engineering and email-based attacks, we transform employees from the weakest link to the strongest line of defense.

Serving over 250+ large enterprises and 600+ SMEs across 30+ countries, Threatcop assists clients in sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom with clients like Axis Bank, Gail India, ONGC, MaxLife Insurance, Daman Insurance, UNICOIL, NPCI, Tata Consumer Products and many others. We are a USA-based company, headquartered in Noida with offices in Mumbai, Pune, Bangalore, Chennai, Dubai, and Riyadh.

We use the A-A-P-E (Assess, Aware, Protect, Empower) framework to deliver effective products such as TSAT, TLMS, TDMARC, and TPIR to tackle evolving cyberthreats. By focusing on preventing human error, our People Security Management (PSM) approach empowers organizations to foster a culture of cybersecurity awareness to tackle modern cyber threats.

For more details, visit us at: www.threatcop.com