Product Support Specialist

As a Product Support Specialist at AGCO, your main role is to drive the adoption and support of AGCO Digital Farming Solutions to AGCO customers and dealers. This involves providing technical and operational support on various Digital Farming Products, such as Task Management, Data Management, and Field Management Solutions. Your responsibilities include troubleshooting and diagnostics for product issues, communication through tele-service and web platforms, and conducting dealer training when necessary. You are expected to be an expert on the assigned products and increase adoption of AGCO's Digital Products. **Key Responsibilities:** - Act as The Subject Matter Expert for Digital Farming Products. - Assist AGCO customers and dealers with adoption and troubleshooting. - Maintain SLA for First Response Time and Case Resolution Time. - Collaborate with Engineering and IT teams to escalate and resolve issues. - Partner with training, customer support, and digital adoption teams to develop tutorials and articles. **Qualifications Required:** - Bachelor's degree in Engineering or Management. - 5 to 8 years of experience supporting customers in B2B2C format. - Experience and working knowledge of Global Farming Practices. - 2+ years of experience with JIRA and/or Azure DevOps. - Experience supporting Offshore customers and/or dealers. AGCO values diversity, an enterprising spirit, positive impact, innovative technologies, and personal development. Benefits include health care and wellness plans, as well as flexible and virtual work options. AGCO is an Equal Opportunity Employer committed to building a diverse workforce that brings innovation to farmers worldwide.,