Work from Office
Full Time
Provide technical support to customers via phone, email, chat, or other communication channels. Diagnose and troubleshoot product issues and provide solutions to customers.
Develop a deep understanding of the company's products and their functionality. Keep up-to-date with new product releases and updates.Escalate complex customer issues to appropriate teams or management as needed.Communicate with customers in a professional and courteous manner. Ensure that customers are informed of the status of their requests and issues.
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