Product Support Specialist

We are seeking a Product Support Specialist to join our wool manufacturing company and coordinate closely with our ERP/software development partner. This role is critical in ensuring smooth implementation and day-to-day operation of our software systems that manage inventory, production, sales, and more. You will serve as a link between our production, operations, and the external software team — helping resolve issues, ensure proper usage of the platform, and improve digital adoption across departments. Key Responsibilities:  Act as the single point of contact between our team and the software development company.  Understand the day-to-day working of the ERP or custom software used in the factory.  Monitor how the software is used on the production floor and in admin/sales teams.  Train and support staff on how to use different software modules (inventory, production tracking, etc.).  Report software bugs, improvement suggestions, and feedback to the software team clearly and promptly.  Maintain logs of issues, usage patterns, and common queries.  Ensure data is being entered and maintained correctly by relevant departments.  Support in documentation, report generation, and helping optimize software usage. Candidate Profile – Who We’re Looking For:  Eager to learn how ERP or industry-specific software works (training will be provided).  A good communicator who can speak both “industry” and “tech.”  Comfortable with tools like Excel, web dashboards, and basic digital systems.  Problem-solver with a knack for understanding workflows and improving them. Preferred Qualifications:  Bachelor’s degree in Business, IT, Textile Technology, or related field.  Prior experience in support, operations, or ERP usage is a plus.  Ability to speak in Hindi and English. Knowledge of regional languages is a bonus.

Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per year

Work Location: In person