Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Develops a consultative relationship with key stakeholders and subject-matter-experts to assess and develop learning content requirements. Partners with Program Management and subject matter experts to identify new learning needs, map them to the appropriate competencies, obtain source information and validate courseware content. Coordinate with internal partners to develop assessments to measure learning impact. Coordinate implementation of the newly developed curriculum with internal customers. Participate in creation of engaging learning activities and compelling course content that enhances retention and transfer of performance. Apply tested instructional design theories, practices, and methods. Determine the proper blend of instructor-led, hands-on, and eLearning training to be used in a given solution. Design and develop innovative learning methodologies such as case studies, engaging stories, motivating scenarios and gamification to reflect the content, audience, and business needs. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor s degree (B.S/B.A) from four-college or university and 5 to 8 years related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Strong attention to detail, creative solutions, and analytical skills required Strong interpersonal and teamwork skills Ability to work within a collaborative environment Willingness to take initiative, without waiting for direction Excellent Microsoft PowerPoint design, Excel and Word skills Ability to pay attention to metrics, detail, and quality of output Results oriented and deadline driven Excellent English language skills Familiarity with voiceover technology Preferred Qualifications: Physical Demand Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Job Description: The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Gather and maintain project requirement lists. Provides weekly project updates including action item updates. Schedules and coordinates project reviews and follows up on assigned actions. Effectively and accurately communicate status to the project team. Maintains and monitors project plans, project schedules, work hours and expenditures. Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager. Takes part in organizing, attending and participating in stakeholder meetings. Documents and follows up on important actions and decisions from meetings. Collaborates with various regional teams responsible for project resources and ticket resolution. Assists with daily monitoring of the ticketing system, reassigning tickets where required. Produces regular reports as required. Assists with identifying trends or recurring problems and escalates to management for resolution. Assists with locating and defining new process improvement opportunities. Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures. Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Associates degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues. Experience working with Microsoft Excel and Google Suite Excellent Communication skills, both verbal and written Previous experience with ticketing systems and/or project management system Understanding of or previous experience in a technology driven environment Proactive attitude and dependable Excellent customer service skills Ability to work both within a team and independently Ability to multitask and prioritize workload Ability to use good judgment, as well as problem-solving and decision making skills Ability to maintain confidentiality and professional decorum Physical Demand Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What this Job Entails:The Network Test Engineer II will submit technical solutions for requirements, as well as develop test plans network hardware and software solutions. This position requires the ability to work independently with a high level of accuracy and attention to details. Scope: Applies company policies and procedures to resolve a variety of issuesWorks on problems of moderate scopeReceives general instructions on routine work and detailed instructions on new projectsYour Roles and Responsibilities:Participate in testing and configuration of various automationsConfigure and operate various test tools and equipment (hardware and software) used in a lab environmentSupport development of operator-level test plan, execution of test plan and validation of requirements, identification of issues and troubleshooting and documenting test resultsCollaborate with hardware and software vendors to improve product quality & readinessEngage with operators, equipment vendors, test equipment, and vendors during lab trialsTriage test issues for HW/Test versus platformPerform debugging/QA on test resultsSupport wireless protocolsPerform automation of a bevy of manual tests into a suiteOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:Bachelors degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationshipsExercises judgment within defined procedures and practices to determine appropriate actionUnderstanding of test methodologyAbility to build test automation from manual test cases Developing skills (various programming languages, preferably python)Ability to streamline and optimize a series of tasks and/or testsKnowledge of data modelling (normalized & denormalized modells)Excellent time management skillsStrong communication skills Preferred Qualifications: Experience in development and scripting rolesApplication development experienceExperience in designing distributed computing environments in the public cloudWifi, Bluetooth and cellular component knowledgePhysical Demand & Work Environment:Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What this Job Entails: The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical systems administration, including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their specialty Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Monitor ticket queue and IM channels Monitor and participate in managing systems and infrastructure Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc. Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients vendor code of conduct. Provide out of business hours support for any scheduled time sensitive upgrades Provide 24/7 on-call support for critical system s outages Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor s degree (B.S/B.A) from four-college or university and 5 to 8 years related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Comfortable with building and managing various servers Experience with networking management, configurations and changes Experience with systems and networking troubleshooting to identify the root cause and fixes Knowledgeable about ticket systems and follow processes Strong communication and writing skills Preferred Qualifications: Automation and scripting experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What this Job Entails: The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical systems administration, including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Monitor ticket queue and IM channels Monitor and participate in managing systems and infrastructure Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc. Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients vendor code of conduct. Provide out of business hours support for any scheduled time sensitive upgrades Provide 24/7 on-call support for critical system s outages Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor s degree (B.S/B.A) from four-college or university and 2 to 5 years related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Comfortable with building and managing various servers Experience with networking management, configurations and changes Experience with systems and networking troubleshooting to identify the root cause and fixes Knowledgeable about ticket systems and follow processes Good communication and writing skills Preferred Qualifications: Automation and scripting experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What this Job Entails: The Business Analyst (Mid-High Level) role elevates you to a strategic Supporter Proven examples and confidence in all areas within the business analysis domain. Youll leverage your extensive experience to lead projects, support business transformation initiatives, and become a trusted advisor to senior Business Analysts, team and management. Youll be a strategic thought adviser, supporting business transformation and ensuring that IT solutions align perfectly with the organizations goals. Resolves a wide range of Business data issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Able to articulate complex issues and blockers with a focus on solution recommendations when esclating Responsibilities Strategic Business Analysis Support: Youll take the lead on business analysis initiatives and offer support and advice on defining project scope, leading requirement gathering efforts, and ensuring alignment with overall business strategy. Able be aware and advice on internal teams time / prirotires Solution Architect Expertise: Go beyond problem-solving. Youll design and architect optimal solutions, potentially involving new technologies or process re-engineering. Driving Business Transformation: Youll play a pivotal role in supporting the business transformation initiatives, analyzing current state processes, identifying areas for improvement, and recommending solutions to optimize efficiency and effectiveness. Staying Ahead of the Curve: Youll continuously stay abreast of emerging technologies, industry trends, and best practices in business analysis to ensure your recommendations are innovative and future-proof. Documentation Master: Youll create and maintain comprehensive and up-to-date documentation, including requirements specifications, user stories, process maps, and project plans. Business Process Improvement: Youll leverage your understanding of business processes to identify areas for improvement and develop strategies for optimization. Stakeholder Management: Youll effectively manage stakeholder relationships, ensuring alignment, addressing concerns, and keeping everyone informed throughout the project lifecycle. Skills Proven Business Acumen: Your deep understanding of business processes and how technology can empower them will be invaluable. Team Leadership: Youll inspire and guide junior analysts, supprting a collaborative and high-performing A team. Excellent Communication and Negotiation Skills: Youll confidently present complex solutions and negotiate effectively with diverse stakeholders at all levels. Technical Proficiency: Youll possess in-depth knowledge of relevant technologies, methodologies, and best practices within your industry. Bachelor s degree (B.S/B.A) from four-college or university and 5 to 8 years related experience and/or training; or equivalent combination of education and experience Minimum of five years proven experience including handling medium to high level projects Self-motivated Results-driven Well organized individual Ability to effectively manage multiple work streams Ability to forge strong relationships with business stakeholders and colleagues Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides PLX (beginner) SQL (internediate to advanced) Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)