Product Support Specialist

As a Product Support Specialist at Cialfo, you will play a crucial role in providing daily support and service to the global clientele base. Your primary responsibility will be to develop a deep understanding of the Cialfo software and effectively resolve technical issues for clients. **Key Responsibilities:** - Develop deep knowledge of the Cialfo software and its products. - Understand default logics and behaviors to accurately discern between bugs and areas of improvements. - Participate in user testing sessions to evaluate new features for clients. - Engage with clients to resolve technical issues promptly. - Guide clients through queries and provide personalized solutions. - Contribute to the Help Center by crafting well-written articles. - Conduct data uploading processes with utmost accuracy. - Collaborate with internal teams to prioritize support cases and share knowledge. - Work with the Engineering team to diagnose and resolve issues and bugs. - Support the Client Experience Team by identifying opportunities for solutions development and maintaining an internal knowledge base. **Qualifications:** - A Bachelor's degree in the relevant field. **Experience:** - 1+ years of experience in technical support, customer success, or account management. **Skills:** - Exceptional written and verbal communication skills in English. - Experience in managing clients, relationship-building, and knowledge management. - Familiarity with client service management apps and productivity tools. **Qualities:** - Client-obsessed and focused on enhancing the client experience. - Solutions-oriented with a continuous improvement mindset. - Display diplomacy, tact, and poise under pressure. - Skilled in building rapport and managing expectations. - Self-starter with a blend of collaborative and independent work capabilities. - Value diversity and teamwork. Global experience is a plus. Good to have: - SaaS education technology experience is preferred.,