Job Description About Practo - www.practo.com What if, instead of a job, you had a mission A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world It's what we do at Practo Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it. Practo is at the intersection of health and technology. We build products and solutions that impact one of humanity's most personal aspects - health. The concerned person will have the following responsibilities. . Manage the entire sales cycle of a new corporate client from lead qualification to invoicing and maintain a healthy lead to closure ratio. The corporate clients can range anywhere between 100 to 100,000 employees. . Work closely with Inside Sales Team to understand the business requirements of the clients (qualified leads) and drive them to closure . Qualify leads from Linkedin, B2B channels, and personal networks and drive them to closure . Conduct demos with HR Leadership teams, CXOs, and HRBPs to explain product offering in details and address queries . Understanding the needs of the HR and leadership teams and share customized proposal . Fill RFPs, Evaluation sheets and provide clients with adequate information to ensure Practo maintains the strongest position among the existing bidders . Coordinate with internal teams (Rx, Dx, Cx, and Bx) to create customized proposals based on the needs of the client . Conduct periodic follow-ups on the hunting pipeline to ensure continuous engagement and communicate regular updates (product updates, business updates, newsletters, and relevant press releases) to the client . Understand the decision-making process, organization structure, evaluation criteria, and timelines to get more insights . Document no-sale reasons and internally communicate the same with full clarity for business and product teams to understand . Program manage the due diligence process, infosec requirements, and other formalities till invoicing is completed . Tracking weekly, monthly, and quarterly performance and sales metrics Hunter Requirements and Qualifications . Comfortable conducting sales in an enterprise environment across mid-market and key accounts segments . Excellent verbal and written communication skills the ability to call, connect and interact with potential customers . Persuasive and goal-oriented . Possesses an energetic, outgoing, and friendly demeanor . Eager to expand the company with new sales, clients, and territories . Self-motivated and self-directed . Able to multitask, prioritize, and manage time efficiently . In-depth understanding of company services and its position in the industry . Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client . Knowledge of sales process from initiation to close . Ability to work independently or as an active member of a team . Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
Key Responsibilities: 1. Call prospective clients, execute effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution 2. Consult with medical practice owners to understand practice workflow needs and expectations 3. Prospect, educate, qualify, and generate interest for Sales Opportunities 4. Develop and accomplish a lead generation plan including Outbound and Inbound prospect management 5. Follow up with prospective clients and should be an expert in closing deals 6. Attending sales group meetings concerning sales targets, forecasts, and reporting on market situation and competition 7. Cold calling 8. Maintaining and expanding the database of prospects for the organization 9. Providing suggestions to improvise on sales and marketing strategies 10. 100% achievement of Sales MRR targets 11. Capability to connect product value proposition with customer requirements 12. Daily reporting on Sales tools Desired Skill Set: 1. Tech-savvy, highly motivated, self-starter, team player 2. Exceptional verbal and communication skills 3. Unquenchable thirst to learn and grow 4. Has excellent presentation skills and Negotiation skill 5. Should be honest, trustworthy, and assertive 6. Excellent time-management skills 7. Decision maker, problem solver, creative thinking skills 8.Prior Inside sales experience in heath-tech or fin-tech or ed tech will be preferred.
About the Company: Practo is a leading digital healthcare company in Asia, focused on making quality healthcare easily accessible to all. The platform connects patients to healthcare providers around the clock, ensuring you can receive the best medical services right from booking appointments, online consultations, ordering medicines, to home health services. With a vision to simplify healthcare by making quality healthcare accessible, affordable, and available to everyone, Practo continues to innovate and lead the digital healthcare revolution. Role Purpose: The Operations Associate at Practo will be responsible for supporting the sales team in managing customer relationships, overseeing order processes, and ensuring efficient and effective operations. Key Responsibilities: .Support the sales team in managing and maintaining customer relationships. .Oversee and manage order processes, including order entry, administration, and shipping. .Monitor sales performance through sales tracking tools and report on key metrics. .Coordinate with different departments to ensure operations align with the overall business strategy. .Assist in the planning and implementation of operational strategies to achieve sales goals. Required Skills/Qualifications: .Bachelor's degree in Business, Marketing, or a related field. .Proven experience in sales operations or a similar role. .Strong communication and interpersonal skills. .Excellent organizational and multitasking abilities. .Proficiency in CRM software and Microsoft Office Suite. Work Environment/Location: This is a full-time role based in our Hyderabad office. We offer a dynamic and flexible work environment where you'll get the opportunity to collaborate with a team of passionate and driven professionals.
Job Description What if, instead of a job, you had a mission A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world It's what we do at Practo. Practo is at the intersection of health and technology. We build products and solutions that impact one of humanity's most personal aspects - health. Apart from being deeply personal, healthcare is also immensely emotional for all stakeholders. Whether it is our doctor community, the patients, or their respective families. Further, this is an industry that is evolving rapidly while at the same time having considerable regulation. Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it. We are looking to hire a passionate professional who comes with strong experience in the client acquisition domain and client retention domain. The KRA's would include: . 100% achievement of Sales MRR targets . Generating leads and market visits to hunt and manage the assigned accounts. . Designing strategies to grow the business at zonal level . B2B Sales and account management . Launching the segment . Engaging into deals directly and closing the new accounts. . Product demonstration based on the customer segments. . Capability to connect product value proposition with customer requirements . Daily reporting on Sales tools. Role and Responsibilities include: . An aggressive mindset to hunt, onboard and manage new accounts. . Communication and presentation skills to pitch the value proposition depending on the category of accounts . Leading the project and take full ownership . Prospecting skills to identify the need and customize the pitch accordingly . Negotiation skills to close at a higher platform fee per connection and extract higher billing value . Branding and acquisition . Corporate sales strategy implementation . Serve as the lead point of contact for all customer account management matters . Consult with physician practices to understand practice workflow needs and expectations . Handle physician practice complaints, and billing and reconciliation issues, find solutions to their issues, and maintain a positive relationship between both parties . Monitor employee performance to ensure that they are meeting company standards for quality and efficiency . Working closely with a bunch of Clinic Managers and ensure their performance and productivity is in line . Attending group meetings concerning targets, forecasts, and reconciliations . Maintaining and expanding the database of prospects for the organization . 100% achievement of all targets in hunting and account management Desired Skill Set : Mandatory: Graduate / Post graduate with at least 6 -9 years prior hospital / Clinical experience and having an experience of hunting and account management 1. Tech-savvy, highly motivated, self-starter, team player 2. Exceptional verbal and communication skills 3. Unquenchable thirst to learn and grow 4. Loves to travel, meet people and has excellent presentation skills 5. Should be honest, trustworthy, and assertive 6. Excellent time-management skills 7. Decision maker, problem solver, creative thinking skills 8. Highly proficient in MS Office
We are the face of Practo when it comes to customer centricity. ? You will be interviewing for the role of Product Specialist , reporting to the Team Lead, Customer Support . This role works closely across the support team to ensure customers receive the best possible experience via email, chat, and phone . Key Responsibilities: Provide support to customers across multiple products via chat, email, and calls with clear, professional communication. Work in 24x7 rotational shifts as per business requirements. Respond to customer queries promptly and thoughtfully, ensuring detailed and empathetic replies. Take a proactive approach in addressing both individual tickets and broader user concerns. Consistently meet and exceed operational KRAs such as CSAT, first response SLA, ticket resolution SLA , etc. Collaborate with internal stakeholders through official communication channels. Follow defined SOPs to ensure accurate query resolution. Work Details: Work Days: 6 days/week (Rotational Week Offs) CTC includes incentives of 36K (per annum)
We are looking for a detail-oriented and proactive Customer Support Specialist to join our team. In this role, you will be responsible for managing the end-to-end onboarding process for doctors, ensuring a smooth and efficient experience from initial contact to successful activation. You will collaborate closely with internal teams and external medical professionals to uphold the highest standards of quality and compliance. Key Responsibilities Act as the primary point of contact for onboarding new doctors to our platform. Coordinate and manage the onboarding lifecycle, including documentation, credentialing, training, and activation. Verify and validate all required documents and certifications in accordance with company and regulatory standards. Educate doctors on platform usage, policies, and best practices via one-on-one sessions, webinars, or resource kits. Collaborate with cross-functional teams (product, operations, compliance) to ensure a seamless onboarding experience. Track onboarding metrics, identify bottlenecks, and continuously improve the process. Maintain accurate records and regularly update internal systems and databases. Requirements Bachelor's degree in healthcare, life sciences, business administration, or a related field. 2+ years of experience in onboarding, recruitment, credentialing, or similar roles-preferably in a healthcare setting. Strong communication and interpersonal skills. High attention to detail with excellent organizational abilities. Familiarity with healthcare regulations and compliance requirements (e.g., MCI norms, telemedicine guidelines) is a plus. Proficiency with CRM or onboarding tools is a bonus. Why Join Us Be part of a mission-driven organization transforming healthcare access. Work with a dynamic, supportive, and passionate team. Growth opportunities and the chance to work at the intersection of healthcare and technology.
Job Title: Pre-Sales & Partner Trainer Executive - Insta HMS Location: Bangalore, India (with potential travel for client and partner engagements) Department: Pre-Sales & Partner Management As a Pre-Sales & Partner Trainer Executive for Insta HMS , you will play a dual role in supporting the sales team and training partner companies to enhance product adoption and market penetration. In the pre-sales capacity, you will engage with potential clients to understand their business needs, deliver tailored product demonstrations, and support the sales team in closing deals. As a partner trainer, you will be responsible for equipping partners with the knowledge and skills required to effectively promote, sell, and implement Insta HMS. Key Responsibilities: 1. Pre-Sales Responsibilities: Product Demonstrations & Presentations Deliver compelling and customized product demonstrations to prospective clients, highlighting the value and benefits of Insta HMS. Explain the technical features and business value of Insta HMS in a clear and effective manner. Address client queries and objections during demos, ensuring alignment with their business goals. Client Requirement Analysis & Solutioning Engage with clients to understand their business challenges, workflow requirements, and operational goals. Map customer requirements to Insta HMS features and propose tailored solutions. Work closely with the product and implementation teams to customize product offerings based on client needs. Proposal Development Create detailed proposals and solution documents, including technical specifications, pricing models, and implementation timelines. Collaborate with the sales and product teams to ensure proposals align with customer expectations and product capabilities. Assist in the preparation of RFP (Request for Proposal) and RFQ (Request for Quotation) responses. Sales Strategy Support Support the sales team in building a strong sales pipeline by identifying key client opportunities. Provide strategic insights and competitive analysis to strengthen the sales approach. Conduct market research to understand customer trends, competitor activities, and industry demands. 2. Partner Training Responsibilities: Partner Onboarding & Training Develop and implement a structured partner training program to onboard and enable partners to effectively promote and sell Insta HMS. Conduct hands-on training sessions for partners on product features, benefits, and sales strategies. Ensure partners are equipped to handle client objections and provide product demonstrations confidently. Training Materials & Documentation Create comprehensive training materials, including product guides, FAQs, and demo scripts. Develop and maintain a knowledge base to support partners with product-related information and updates. Keep training materials updated based on product upgrades and market feedback. Performance Monitoring & Feedback Monitor partner performance and identify gaps in product knowledge or sales execution. Provide ongoing support and training to improve partner performance and alignment with sales targets. Collect feedback from partners to improve training programs and product positioning. Partner Relationship Management Build and maintain strong relationships with partners to ensure long-term engagement and business alignment. Act as the primary point of contact for partners on product-related queries and sales support. Facilitate regular partner meetings and feedback sessions to align on strategy and goals. 3. Stakeholder Coordination Act as the primary liaison between the sales, product, implementation, and partner management teams. Ensure smooth communication and handover from pre-sales to post-sales/implementation teams. Align partner strategies with overall sales and product objectives. 4. Product Knowledge & Market Intelligence Maintain a deep understanding of Insta HMS's product architecture, features, and competitive advantages. Stay updated on industry trends, healthcare regulations, and competitor offerings. Provide feedback to the product team for continuous product improvement based on client and partner insights. Required Skills & Experience: 3-6 years of experience in pre-sales, solution consulting, or partner management in healthcare IT or enterprise software. Strong understanding of hospital workflows and healthcare IT systems (EMR, HMS, HIS). Excellent presentation, communication, and interpersonal skills. Proven experience in preparing technical proposals and responding to RFPs. Ability to translate technical capabilities into business value for clients. Strong problem-solving skills with the ability to handle complex client requirements. Experience in training and enabling partners or sales teams. Familiarity with SaaS-based solutions and cloud technologies. Ability to manage multiple projects and clients simultaneously. Preferred Qualifications: Bachelor's degree in Business, Healthcare Management, IT, or related fields . Experience with healthcare software solutions (EMR, HIS, HMS) is highly preferred. Experience in partner management, sales enablement, or business development. Strong knowledge of enterprise sales cycles and SaaS business models. Multilingual capabilities (preferred): English, Hindi, Malayalam, Tamil, Telugu, Arabic.
Key Responsibilities: 1. Call prospective clients, execute effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution 2. Consult with medical practice owners to understand practice workflow needs and expectations 3. Prospect, educate, qualify, and generate interest for Sales Opportunities 4. Develop and accomplish a lead generation plan including Outbound and Inbound prospect management 5. Follow up with prospective clients and should be an expert in closing deals 6. Attending sales group meetings concerning sales targets, forecasts, and reporting on market situation and competition 7. Cold calling 8. Maintaining and expanding the database of prospects for the organization 9. Providing suggestions to improvise on sales and marketing strategies 10. 100% achievement of Sales MRR targets 11. Capability to connect product value proposition with customer requirements 12. Daily reporting on Sales tools Desired Skill Set: 1. Tech-savvy, highly motivated, self-starter, team player 2. Exceptional verbal and communication skills 3. Unquenchable thirst to learn and grow 4. Has excellent presentation skills and Negotiation skill 5. Should be honest, trustworthy, and assertive 6. Excellent time-management skills 7. Decision maker, problem solver, creative thinking skills 8.Prior Inside sales experience in heath-tech or fin-tech or ed tech will be preferred.
Talent Acquisition Specialist - JD What if, instead of a job, you had a mission A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world It's what we do at Practo. Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it. Job description: Responsible for all levels of talent acquisition hiring projects across Non tech functions. Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Possesses strong understanding of client needs and hiring conditions. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as a trusted member of Practo HR team driving great partnerships with internal & external customers. Recruiters traditionally have one or more areas of expertise such as sourcing. Interviewing/assessment, client/team management and candidate closing. Provides sourcing and candidate generation to hiring managers across team/functions. Demonstrates cross group collaboration and develops recruiting relationships with other recruiters to share best practices and candidates. Holds primary sourcing focus for all open reqs for defined area of responsibility and business groups. Understands and meets established metrics for sourcing, offers and hires as related to level, position and source. Demonstrates use of multiple channels in sourcing. Possesses a strong understanding of requirements gathering and sourcing avenues. Demonstrates ownership of candidate pipelines and one's own individual queue in keeping all candidates moving through the process. Demonstrates ownership and actively manages all job postings keeping positions current and active in recruiting systems. Possesses good judgment and has some discretion regarding matters within their area of responsibility. Experience, Education & Skill Set 2-4 year of relevant experience Any Graduate / Postgraduate Excellent written and verbal communication skills Adaptable, flexible and a fast learner Meticulous attention to detail Being proactive and desire to take ownership Adaptable, flexible and a fast learner Ability to work under pressure and meet tight deadlines. We have multiple roles open for our recruitment team.
About the Company: Practo is a leading healthcare platform, headquartered in Bengaluru, India, that connects patients with healthcare providers around the globe. The platform allows users to find doctors, book appointments, order medicines, and read health articles written by doctors. Practo's mission is to help improve human longevity by simplifying healthcare through a digital approach. Role Purpose: As a Business Development Associate at Practo , you will be tasked with identifying new business opportunities, forging strong relationships with potential clients, and driving growth to contribute to the company's strategic goals. Key Responsibilities: .Identify and pursue new business opportunities in line with the company's growth strategies. .Develop and maintain relationships with potential clients and stakeholders. .Work closely with the marketing team to develop and implement effective sales strategies. .Prepare and present business proposals to prospective clients. .Monitor market trends and competitor activities to identify opportunities and key issues. Required Skills/Qualifications: .Bachelor's degree in Business Administration, Marketing, or related field. .Proven experience in business development or similar role. .Excellent communication, negotiation, and presentation skills. .Strong analytical skills and a strategic mindset. .Ability to work in a fast-paced, team-oriented environment. Work Environment/Location: This role is based in Bengaluru and requires working on-site. Practo offers a dynamic and collaborative work environment where innovative ideas are encouraged and hard work is recognized.
What if, instead of a job, you had a mission A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world It's what we do at Practo. Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it. Job Responsibilities Creating, managing, and optimizing campaigns and ads on Facebook, Twitter, LinkedIn, Youtube for web & app acquisition - with a hands-on approach Monitor and analyze campaigns to meet goals Develop and monitor campaign budgets. Hands-on with campaign Optimization Coordinate with the Graphic Designing team/agency/product marketing to get creatives made for ads Collaborate with Product, Engineering, Finance, Analytics, and Business teams for new initiatives for driving growth for social media performance channels Revenue and profitability analysis and leveraging data and analytics to optimize the paid funnel to maximize revenue and ensure business targets are met/exceeded for Practo Identify the latest trends and technologies affecting our industry. Pushing our Digital marketing Strategies beyond industry best practices. Monitor lead quality and funnel performance, identifying opportunities for improvement. Skills Required: 3+ years of hands-on experience managing Google Search and Facebook campaigns. Strong analytical and problem-solving skills with data-driven mindset. Advanced proficiency in MS Excel and Google Sheets (pivot tables, formulas, charts, data analysis). Strong sense of ownership, accountability, and proactive initiative. Ability to work in a fast-paced environment and manage multiple campaigns simultaneously. Strong understanding of Adwords, Google Analytics, Leadsquare (or any other CRM) etc. Behavioral Traits: Willingness to learn new skills, embrace emerging technology, dedication to growth with concrete examples, the abilities to adapt easily to change and accept increased responsibility with complete ownership, pushing yourself to learn a new skill or strategy, to take on additional responsibilities and having a positive, hard-working attitude
Key Responsibilities: 1. Call prospective clients, execute effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution 2. Consult with medical practice owners to understand practice workflow needs and expectations 3. Prospect, educate, qualify, and generate interest for Sales Opportunities 4. Develop and accomplish a lead generation plan including Outbound and Inbound prospect management 5. Follow up with prospective clients and should be an expert in closing deals 6. Attending sales group meetings concerning sales targets, forecasts, and reporting on market situation and competition 7. Cold calling 8. Maintaining and expanding the database of prospects for the organization 9. Providing suggestions to improvise on sales and marketing strategies 10. 100% achievement of Sales MRR targets 11. Capability to connect product value proposition with customer requirements 12. Daily reporting on Sales tools Desired Skill Set: 1. Tech-savvy, highly motivated, self-starter, team player 2. Exceptional verbal and communication skills 3. Unquenchable thirst to learn and grow 4. Has excellent presentation skills and Negotiation skill 5. Should be honest, trustworthy, and assertive 6. Excellent time-management skills 7. Decision maker, problem solver, creative thinking skills 8.Prior Inside sales experience in heath-tech or fin-tech or ed tech will be preferred. 9 Kannada Speaking is a plus
? Are you passionate about solving problems, addressing queries, and sharing knowledge with others Do you thrive on delivering exceptional support and communication If yes we'd love to have you on board!
? Are you passionate about solving problems, addressing queries, and sharing knowledge with others Do you thrive on delivering exceptional support and communication If yes - we'd love to have you on board!