Product Support Specialist

Verificient

0 - 1 years

2 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

communication skills customer support technical support technical skills troubleshooting product support problem solving interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email).
Maintain and update fact sheets and other information about the application.
Support the roll-out of new application features.
Log all incidents and service requests reported to the helpdesk.
Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end.
Escalate problems that cannot be fixed in tier one support and update users on the status of problems.
Document and prioritise help desk tickets, emails, calls and respond in a timely manner as per SLAs.
Perform market research, documentation, and analysis of data provided.
Preference will be given to candidates with training, experience, and previous helpdesk and B2B support or Enterprise level experience and Candidates with up to date knowledge in working in and around Windows, MAC, thin-client, VDI environments.
Perform other tasks related to the position, as assigned.

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