Product Operations Specialist

Neokred

BRIEF DESCRIPTION OF THE ROLE:

Product Operations Specialist (POS)

KRAs

• Coordinate with internal teams to ensure smooth merchant onboarding and terminal enablement.
• Act as the gatekeeper for validating, enabling, and maintaining configuration checklists.
• Work directly with customers and external aggregators to support them through the golive process.
• Perform manual sanity testing in the absence of automated test suites.
• Conduct first-level root cause analysis for delays or issues in onboarding.
• Collaborate with Operations, Support, and Integrations teams to resolve day-to-day issues and provide clarifications.
• Identify operational tasks that can be automated and work with Product teams to implement automation.
• Develop and implement Standard Operating Procedures (SOPs) for recurring tasks to enhance scalability.
• Prepare and maintain product documents, wireframes, and operational documentation.
• Support Product Managers and Product Marketing Managers in go-to market (GTM) activities.
• Administer and manage internal tools used by product and marketing teams.
• Assist in coordinating webinars, drafting announcements, and distributing marketing campaigns.
• Collect, analyse, and summarise user feedback, highlighting trends and actionable recommendations.
• Analyse product and marketing data to generate insights and performance reports for stakeholders.

YOU SHOULD POSSESS:

• 2–4+ years in operations, product operations, or marketing operations, preferably within technology focused industries (B2B SaaS/startup background is a plus).
• Willingness to understand technical aspects relevant to product operations.
• Comfortable using LLMs, creating documentation, and building wireframes.
• Proficient in productivity, collaboration, and analytical tools.
• Data driven, with strong analytical and organizational skills.
• Highly organized and meticulous (no issue should fall through the cracks).
• Able to work autonomously while knowing when to escalate.
• Team player who thrives in a cross functional environment.
• Self-starter, entrepreneurial, and a problem solver with an eye for detail.
• Excellent written and verbal communication skills; comfortable liaising with multiple stakeholders and customers.