Process Excellence Manager

Manager Process Excellence

Key Responsibilities:

• Process Improvement & Optimization:

• Identify inefficiencies and improvement opportunities across retail operations, supply chain, merchandising, and customer service.
• Drive continuous improvement initiatives using Lean, Six Sigma, and other best-in-class methodologies.
• Conduct time-motion studies, root cause analyses, and process mapping to enhance productivity.

• Project Management:

• Lead end-to-end transformation projects across multiple business units.
• Define project scope, KPIs, timelines, and resources, ensuring alignment with strategic objectives.
• Track and report on project milestones, risks, and outcomes.

• Stakeholder Engagement:

• Collaborate with cross-functional teams including Operations, IT, Finance, and HR to implement process improvements.
• Influence and educate stakeholders on process excellence principles and tools.

• Data Analysis & Reporting:

• Leverage data to analyze performance trends and generate actionable insights.
• Develop and present business cases and improvement proposals to senior leadership.

• Governance & Compliance:

• Develop standard operating procedures (SOPs) and ensure adherence to quality and compliance standards.
• Monitor and audit processes to maintain operational integrity and sustainability of improvements.

Requirements:

• Minimum of 5 years of experience in process excellence, business transformation, or operational improvement roles, preferably within the

  retail industry

  .
• Proven track record in leading cross-functional improvement projects.
• Strong understanding of

  Lean Six Sigma

  tools and methodologies (Green Belt or higher preferred).
• Experience with process modeling tools and analytics platforms (e.g., Visio, Power BI, Excel).
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work independently and drive change in a fast-paced, high-growth environment.

Preferred Qualifications:

• Bachelors/Masters degree in Business, Operations, Engineering, or related field.
• Lean Six Sigma certification (Green Belt or Black Belt).
• Knowledge of retail ERP systems and digital transformation initiatives.
• Experience in omnichannel or e-commerce retail environments is a plus.