Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 138 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a strong presence in international shipping and logistics.
MOL Information Technology (MOL-IT) is the dedicated ICT solutions provider for the MOL Group, delivering customized technology solutions across the shipping, logistics, and supply chain domains. Established in 1997, MOL-IT has expanded significantly, operating from four offices in Kolkata, Hyderabad, Mumbai, and Hong Kong, with a talented team of over 380 software and management professionals. As part of its growth strategy, MOL-IT is enhancing its suite of ICT solutions for existing customers while exploring opportunities to diversify beyond the MOL Group.
IPS (Information processing Services) another solution of MOL-IT specializes in providing 24x7 offshore support services to MOL Group companies worldwide. The IPS team manages key operational processes, categorized into:
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Documentation Services: Export & Import documentation processing
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Accounting Services: Accounts Receivables, Accounts Payables, GSA, and financial transactions
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Other Business Support Services: Freight Audit, TCTO Voyage Registration, and additional logistics function
With a focus on efficiency, cost-effectiveness, and process excellence, IPS India continues to drive operational success for MOL’s global businesses.
For further details about organization, please visit www.mol-it.com/ Video - An Introduction to MOL-IT - YouTube
Challenge
Innovate through insight
Honesty
Do the right thing
Accountability
Commit to acting with a sense of ownership
Reliability
Gain the trust of customers
Teamwork
Build a strong team
Safety
Pursue the world’s highest level of safety culture
Note : Only Female Candidates
Job Summary
We are looking for an experienced Team Leader – Accounts to oversee the daily operations of Accounts Payable (AP), Accounts Receivable (AR), Month end processes. The ideal candidate should have strong process management skills, experience in logistics or shipping, and a track record of successful process transitions and automation initiatives.
Key Responsibilities:
Customer Focus
- Ensure accurate processing of customer registrations and amendments.
- Handle and resolve customer payment discrepancies in a timely manner.
- Issue customer account statements and reconciliations to maintain transparency.
- Interact with customers and onshore stakeholders regarding outstanding debts or financial issues.
Financial Responsibilities
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Manage the day-to-day planning, operations, and problem-solving within AP, AR, and moth end processes.
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Ensure timely AP, AR, and month end closing while maintaining accuracy and compliance.
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Publish dashboards to provide overall visibility into AP and AR performance.
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Ensure the team meets SLA requirements and follows Standard Operating Procedures (SOPs).
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Develop team capabilities by identifying training needs and ensuring timely execution.
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Act as a communication bridge between the front office and management.
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Handle at least 1 new process transitions and migrations from pilot to go-live and hypercare.
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Conduct daily huddles, error discussions, and random audits based on internal and external analysis.
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Achieve performance targets as per KPI indicators (both external and internal).
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Support internal and external audits by providing necessary financial data and reports.
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Ensure First-Time-Right (FTR) reporting and timely publication of reports.
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Drive process improvements, automation, and efficiency initiatives.
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Act as a Subject Matter Expert (SME), providing training and guidance to team members.
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Foster cross-training and rotation of team members across different processes for better efficiency.
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Conduct regular calls with onshore offices to monitor and maintain process health.
Transition & Knowledge Management
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Document and update all process changes, including DPM, SOP, and SLA, ensuring alignment with best practices and compliance standards.
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Facilitate knowledge transfer sessions to ensure smooth handovers and continuity in operations.
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Establish and maintain a structured knowledge repository for easy access to critical process documentation.
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Conduct training and awareness sessions to upskill teams on new processes, automation tools, and best practices.
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Participate in UAT for new enhancements, providing actionable feedback to optimize performance and efficiency.
Governance & Compliance
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Ensure adherence to KPIs and SLAs, publishing timely reports on process performance.
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Maintain records of leave, performance metrics, and attendance for all team members.
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Address customer complaints, escalating issues as necessary to senior leadership.
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Ensure Business Continuity Plan (BCP) preparedness, conducting regular reviews and drills.
Learning & Development
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Conduct daily huddles to review performance, discuss errors, and align team priorities.
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Develop and strengthen a robust succession pipeline (2nd & 3rd levels) within the team.
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Mentor and guide Early-in-Profession (EIP) employees by assigning the right mentors to support their growth.
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Implement structured training plans for team skill enhancement in areas like Excel, ERP, and reconciliation techniques.
Key Outputs / Measurable Deliverables:
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Accuracy in AR processing and reconciliations.
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Compliance with financial reporting standards and internal controls.
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Timely resolution of customer disputes and payment discrepancies.
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Meeting SLAs for invoicing, receivables processing, and month-end closing.
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Effective team training and mentorship to improve performance and efficiency.
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Successful implementation of process automation and optimization initiatives.
Technical & Skill-Based Competencies:
Educational Qualifications
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Graduate/Postgraduate in Commerce.
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Basic MS Office Certification.
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Knowledge on ERP/SAP
Technical Skills
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Experience in the shipping or logistics industry (preferred).
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Knowledge of geography (Continents, Countries & Ports) and familiarity with international financial transactions.
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Proficiency in Advanced MS Excel for financial data analysis.
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Experience in BPO/Outsourcing business (preferred).
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Minimum 8 years of relevant experience in P2P/OTC operations, with at least 2 years in a leadership role.
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Minimum 2 years of experience managing a team of at least 10 members
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Ability to work in shifts based on global business requirements.
Compensation
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As per industry standards.
Behavioural Competencies:
MOL Core Values (CHARTS Framework):
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Challenge – Innovate through insight, take initiative, and improve processes.
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Honesty – Maintain transparency, ethical conduct, and integrity.
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Accountability – Take ownership of financial operations and process responsibilities.
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Reliability – Build trust by delivering accurate, timely, and consistent results.
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Teamwork – Foster collaboration, support colleagues, and contribute to shared goals.
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Safety – Maintain the highest standards of safety in all financial transactions.
Additional Behavioural Competencies:
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Effective Communication – Ability to articulate financial insights and vendor concerns clearly.
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Collaboration & Adaptability – Work with multiple teams and adjust to evolving processes.
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Problem-Solving & Decision-Making – Analytical thinking to resolve vendor disputes and financial issues.
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Attention to Detail – High accuracy in financial reporting and reconciliation.
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Resilience & Positive Attitude – Ability to manage multiple tasks under tight deadlines.
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Proactive Mindset – Taking initiative to enhance workflow efficiency and minimize errors.
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Leadership & Mentorship – Ability to train and guide junior team members for skill development.
Key Interactions:
Internal Stakeholders:
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Team Members
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Team Leaders
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Managers
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Front Office
External Stakeholders:
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Customers (External Group Companies & Third-Party Clients, depending on the project)
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Vendors & Suppliers
Why Join Us :
This role provides growth opportunities in vendor management, process leadership, and financial reporting. It offers career development in accounts payable operations, compliance, and transaction accuracy within a global finance environment.
