Job
Description
Vacancy Description of Associate Global Support Organization Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years . Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania , MOL connects global trade routes with a strong presence in international shipping and logistics. MOL Information Technology (MOL-IT) is the dedicated ICT solutions provider for the MOL Group, delivering customized technology solutions across the shipping, logistics, and supply chain domains . Established in 1997 , MOL-IT has expanded significantly, operating from four offices in Kolkata, Hyderabad, Mumbai, and Hong Kong , with a talented team of over 380 software and management professionals . As part of its growth strategy, MOL-IT is enhancing its suite of ICT solutions for existing customers while exploring opportunities to diversify beyond the MOL Group. For further details about organization, please visit www.mol-it.com/ Video - An Introduction to MOL-IT - YouTube Key Responsibilities: Monitor the flow of all Support incidents, requests or queries addressed to the Global Support Team in the production system. Track all alert emails and take required action Follow defined process flow for all cases Handle Code Registration Requests from Users. Handle Data Provision task. Do Primary analysis for responding to user queries Provide root cause analysis on reported problems and suggest solutions wherever possible Contact MOL Users, Development teams and others directly when a problem is identified or needs more information. Coordinate with Development & System Support teams as required Track Releases/Data Patches and Coordinate Release Management process with stakeholders. Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release Update daily log sheets and ensure proper shift hand-over Document standard procedures Provide support during UAT and Training Ensure task timelines are met consistently and the process standards are followed. Gain knowledge of the International Shipping Industry business. Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly. To complete all related tasks commensuration the position that may be assigned by the superiors from time to time Qualifications & Skills: 5–8 years of experience in support roles in handling the Japanese customer. Excellent communication (written and verbal), interpersonal, and stakeholder management skills. Strong attention to detail with the ability to manage multiple initiatives with discretion and diplomacy. Proficiency in MS Office, Canva/Adobe tools, and content management platforms. Graduate with JLPT N2/N3 Level. Flexible for all shifts CTC -As per the industry standard
