Order Processing Executive

Company Overview

InnoAge is at the forefront of revolutionizing business efficiency through our cutting-edge SAAS solutions. Our mission is to democratize technology, making it not only affordable but also robustly secure. We specialize in crafting comprehensive solutions tailored to empower businesses to manage their core functions seamlessly. Our expertise spans a wide array of services, including IT software development, advanced E-commerce services, bespoke graphic designing, and Odoo ERP Development. We also provide specialized financial services catering to diverse markets in the US, Europe, and India. At InnoAge, we believe in harnessing the power of technology to simplify complex business processes, enabling our clients to focus on what they do best growing their business. Our team of seasoned professionals is dedicated to delivering innovative, scalable, and efficient solutions that drive business transformation.

Website - https://innoage.org

Job Description: Order Processor

Position Summary

We are seeking a detail-oriented Order Processor with advanced Excel skills to manage and process customer orders through Microsoft Dynamics 365 (D365). The ideal candidate will ensure accurate order fulfillment while maintaining exceptional attention to customer-specific requirements and implementing continuous improvement processes.

Key Responsibilities

Order Processing & Management

• Process customer orders accurately and efficiently through Microsoft Dynamics 365 (D365)
• Review and validate order details including pricing, product specifications, quantities, and delivery requirements
• Ensure all orders comply with customer-specific rules, preferences, and contractual agreements
• Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment
• Monitor order status and proactively communicate updates to customers and internal stakeholders

Data Analysis & Excel Management

• Utilize advanced Excel functions to analyze order patterns, track performance metrics, and generate reports
• Create and maintain complex spreadsheets for order tracking, customer requirements, and process documentation
• Develop pivot tables, VLOOKUP functions, and automated formulas to streamline order processing workflows
• Generate daily, weekly, and monthly reports on order accuracy, processing times, and customer satisfaction metrics

Customer Requirements & Quality Assurance

• Maintain detailed knowledge of each customer's specific ordering rules, preferences, and special requirements
• Create and update customer profiles with unique processing instructions and handling procedures
• Identify and escalate any discrepancies or issues that may impact customer satisfaction
• Ensure 100% accuracy in order processing through systematic quality checks and validation procedures

Process Improvement & Issue Resolution

• Document and track any missing information, errors, or process gaps for continuous improvement
• Develop and implement corrective action plans to prevent future occurrences of identified issues
• Collaborate with cross-functional teams to streamline order processing workflows
• Maintain comprehensive logs of process improvements and their impact on efficiency and accuracy

Communication & Coordination

• Communicate effectively with customers via phone, email, and D365 messaging system
• Provide clear and professional updates on order status, delays, or special handling requirements
• Coordinate with sales teams to clarify customer requirements and resolve order-related questions
• Participate in regular team meetings and training sessions to stay updated on process changes

Required Qualifications

Technical Skills

• Advanced Microsoft Excel proficiency including:
• Complex formulas (VLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS)
• Pivot tables and data analysis tools
• Macro creation and automation (preferred)
• Data validation and conditional formatting
• Microsoft Dynamics 365 experience (D365 Finance & Operations or Business Central preferred)
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook)
• Strong data entry skills with high accuracy and speed

Core Competencies

• Exceptional attention to detail with ability to maintain accuracy under pressure
• Strong analytical and problem-solving skills
• Excellent organizational and time management abilities
• Ability to work independently and prioritize multiple tasks effectively
• Customer service orientation with focus on exceeding expectations

Communication Skills

• Excellent English communication skills (both written and verbal)
• Professional phone and email communication abilities
• Strong interpersonal skills for cross-departmental collaboration
• Ability to explain complex information clearly and concisely

Experience & Education

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2+ years of experience in order processing, customer service, or related field
• Experience with ERP systems (D365 experience highly preferred)
• Previous experience in manufacturing, distribution, or B2B environment is a plus

Preferred Qualifications

• Microsoft Excel certification or advanced training
• Microsoft Dynamics 365 certification
• Experience with SQL queries or database management
• Knowledge of supply chain and logistics processes
• Six Sigma or Lean process improvement training

Performance Metrics

• Order processing accuracy rate (target: 99.5%+)
• Average order processing time
• Customer satisfaction scores
• Process improvement initiatives implemented
• Communication response time and quality

Working Conditions

• Full-time position with standard business hours
• Primarily desk-based work in office environment
• May require occasional overtime during peak periods
• Opportunity for remote work arrangements based on performance

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹750,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person