Operations Manager

Position Summary

MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics, technology and operations capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science

Role Value Proposition

MetLife Global Capability Center (MGCC) is looking for an experienced practitioner to lead operations for Data & Analytics organization. This role is integral to US Business Data and Analytics ( D&A) organization. US Data and analytics organization is structured by pillars, each pillar accountable to drive commercial impact through data and analytics solutions for a product and/or business function such as Dental, Disability, Life, Pet or Employer: billing, call center, sales, underwriting etal. This role will directly report into MGCC operations leader and dots into head of operations in US. In this role, the individual is accountable to support operations for data and analytics and create value creation, consisting of ~40+ members in MGCC Hyderabad and ~ 110+ members in MGCC Noida centers by ensuring alignment with business goals and fostering strong partnerships and collaboration with US D&A, Operations and technology teams.

Job Responsibilities

• US D&A portfolio management
• Business Process Re-engineering Management
• Agile release train (ART) Management
• High-visibility project management
• Program Increment (PI) management
• Senior management meeting support
• Structure and supervision of optimal business and project level communication
• US D&A standards, processes, materials, templates, etc.
• Relationship and activity management with Audit, Compliance, Finance, Risk
• Manage D&A budgets in collaboration with strategy transformation and planning organization in Global D&A
• Facilitate variety of other US D&A level administrative tasks
• Support D&A US business development management
• Track surveys and frequent feedback from business and tech
• Manage D&A/invoicing/staff allocations/billing/actuals in line with Enterprise/Finance/HR/Global D&A standards and processes
• Accountable for managing and tracking the employee roster and financials, ensuring alignment and communication with US and India leadership teams for US data officer organization.

Education, Experience & Other Critical Requirement

Education

Bachelor’s/ master’s degree in any Finance or relevant domain. MBA or financial services industry experience preferred

Experience

(In Years)

1. 8-10 years of experience in operations and project management in large enterprises with operations across countries/different time zones/matrix structures
2. Demonstrated experience in managing project portfolios on agile frameworks including building, tracking and management of project budgets
3. PMO Support for Consulting, Business Process/Techology Off-shoring, Financial Institutions, Insurance industry
4. Should have 5-8 years of customer management experience (Pref US)

Technical Skill

1. Strong Program & Project Management skills
2. Problem solver at scale
3. Self-starter with entrepreneurial traits who is innovative with solutions
4. Knowledge of Agile frameworks
5. Ability to work in a cross-cultural environment
6. Proficient in Microsoft PowerPoint, Excel including pivot tables, lookups, data validation etc.
7. Proven ability to collaborate with other areas, including IT, Finance, Governance, Training, etc.
8. Ability to interpret data and generate business insights to provide support or develop recommendations.
9. Ability to exercise judgment, to make decisions for less defined issues and select methods and techniques for obtaining solutions
10. Understanding strategy and business transformation frameworks and methods ability to continuously learn new methods and best practices
11. Written and verbal communication skills are a pre-requisite for this role · Must be a team player and good people person