Role & responsibilities Manage Day to Day Operations Supervise Team Leads and supervisors; provide structure, feedback, and escalation support. Ensure SLA Compliances and handle operational problem solving in real time. Monitor Dashboard, productivity and quality metrics. Work proactively with internal departments to resolve process and system issues. Drive agent training and performance improvement plans. Report operational results to U.S. based leadership on a weekly and monthly basis. Preferred candidate profile Minimum 10 + years of experience in U.S. Healthcare RCM. Minimum 5 + years out of this in a management role. Strong working knowledge of various parts of RCM cycle. Proficient with Eligibility verification and authorization workflow. Familiar with U.S. insurance models Proficient in EHR/PM systems Fluent in English and Hindi
Role & responsibilities Manage Day to Day Operations Supervise Team Leads and supervisors; provide structure, feedback, and escalation support. Ensure SLA Compliances and handle operational problem solving in real time. Monitor Dashboard, productivity and quality metrics. Work proactively with internal departments to resolve process and system issues. Drive agent training and performance improvement plans. Report operational results to U.S. based leadership on a weekly and monthly basis. Preferred candidate profile Minimum 10 + years of experience in U.S. Healthcare RCM. Minimum 5 + years out of this in a management role. Strong working knowledge of various parts of RCM cycle. Proficient with Eligibility verification and authorization workflow. Familiar with U.S. insurance models Proficient in EHR/PM systems Fluent in English and Hindi
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